Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
Band 3
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
351-CEN918-MC-C
Cyflogwr
Lancashire & South Cumbria NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Avondale Unit, Royal Preston Hospital
Tref
Preston
Cyflog
£22,816 - £24,336 Per Annum
Cyfnod cyflog
Yn flynyddol
Yn cau
23/07/2024 23:59

Teitl cyflogwr

Lancashire & South Cumbria NHS Foundation Trust logo

Call Handler

Band 3

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.

As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

•    Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
•    Specialist community support for children and adults with learning disabilities and autism, including intensive support.
•    Community physical health and well-being services for children and adults.

The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.

Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.

For more information visit our website via Lancashire & South Cumbria NHS FT.

Trosolwg o'r swydd

The role would be suitable for those with experience of patient and service user contact, an excellent telephone manner and a strong customer focus. Comprehensive training will be provided to the right candidate

The new service offers:

  • A single referral point for GPs and other professionals
  • A 24-hour telephone advice and support for people who use services and carers to be able to self-refer
  • More responsive crisis services with improved experiences for people who use services, carers and professionals

Our aim is to provide people with mental health issues access to the support they need at the right time, with positive outcomes.

The service is 24/7 but as a call handler you will be working a shift pattern within our team 

Shift times and days are negotiable and can be discussed at interview.

Prif ddyletswyddau'r swydd

To provide a call reception service for enquiries and referrals into LSCFT in the designated locality. To support the referral pathway- engaging with service users, carers, members of the public and other professionals to ensure that calls are dealt with efficiently and routed appropriately. This involves administrative tasks associated with the maintenance of health records, scheduling appointments. 

To provide rapid response/ face to face triage function in the community with Band 6 Mental Health Practitioner (MHP), which may require driving. 

Utilising a high level of customer service skills at all times, provide a call handling role to the Access Service ensuring that demographic detail is correctly recorded and all calls are routed appropriately.  

To ensure that all clinical information is effectively communicated and documented within the electronic records system as per agreed Trust standards.  

Provide relevant information regarding local statutory and non-statutory services that may be able to assist the individual, the family or carers.  

Gweithio i'n sefydliad

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Please see attached the job description and person specification for more information about this role.

Manyleb y person

Qualifications

Meini prawf hanfodol
  • NVQ 3 in Care, Customer Care or Business Administration or commitment to work towards

Experience

Meini prawf hanfodol
  • Experience of working with service users with complex mental health needs.

Skills

Meini prawf hanfodol
  • Good interpersonal and communication
  • Basic IT skills
  • Customer care

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStep into healthDefence Employer Recognition Scheme (ERS) - Gold

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Charlene Carrol
Teitl y swydd
Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
0800 0130 708
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg