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Job summary

Main area
Admin and clerical
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
351-CEN917-MC-C
Employer
Lancashire & South Cumbria NHS Foundation Trust
Employer type
NHS
Site
Central & West IRS
Town
Preston
Salary
£26,530 - £29,114 Per Annum
Salary period
Yearly
Closing
17/12/2024 23:59

Employer heading

Lancashire & South Cumbria NHS Foundation Trust logo

Call Handler Team Leader

Band 4

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.

As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

•    Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
•    Specialist community support for children and adults with learning disabilities and autism, including intensive support.
•    Community physical health and well-being services for children and adults.

The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.

Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.

For more information visit our website via Lancashire & South Cumbria NHS FT.

Job overview

The Senior Call Handler role would be suitable for those with experience of service user contact, experience of or interest in management and training of staff, an excellent telephone manner, exemplary communication and leadership skills, thirst for learning, experience of and an aptitude for clinical systems, and a strong customer focus with an interest in service development. Comprehensive training will be provided to the right candidate.

The service offers:

  • A single referral point for GPs and other professionals
  • A 24-hour telephone advice and support for people who use services and carers to be able to self-refer
  • More responsive crisis services with improved experiences for people who use services, carers and professionals

Our aim is to provide people with mental health issues access to the support they need at the right time, with positive outcomes.

The service is 24/7 but as a call handler you will be working a shift pattern within our team based at the Avondale Unit at Royal Preston Hospital.

Shift times and days are negotiable and can be discussed at interview

Main duties of the job

This role is for a driven, inspirational and motivational admin lead who will manage a high quality and highly efficient administrative workforce within the locality.  The post holder will be innovative and forward thinking.

The post holder will be creative with an inclusive approach towards problem solving and service development. 

Working for our organisation

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Detailed job description and main responsibilities

Please see attached the job description and person specification for more information about this role.

Person specification

Qualifications

Essential criteria
  • NVQ Level 4 in Business Administration, Customer Service or Leadership.
  • Demonstrable commitment to continuous personal development.

Knowledge

Essential criteria
  • Knowledge and understanding of leadership skills.
  • Knowledge of a range of administrative procedures and practice underpinned by relevant theory.

Experience

Essential criteria
  • Previous experience of successfully managing and motivating an administrative team
  • Demonstrable success of achieving performance targets both individually and as part of a team.

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStep into healthDefence Employer Recognition Scheme (ERS) - Gold

Documents to download

Apply online now

Further details / informal visits contact

Name
Amanda Sullivan
Job title
manager
Email address
[email protected]
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