Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- 18 months (Fixed term)
- Hours
- Full time - 37.5 hours per week (Monday to Friday 9 to 5, hybrid working and flexible working will be considered.)
- Job ref
- 351-E-APP-CS2695-TG
- Employer
- Lancashire & South Cumbria NHS Foundation Trust
- Employer type
- NHS
- Site
- Pendle house CMHT
- Town
- Nelson
- Salary
- £23,615 subject to confirmation
- Salary period
- Yearly
- Closing
- 25/02/2025 23:59
Employer heading
Apprentice Clinical Administrator
Band 2
Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.
Job overview
This is a fabulous opportunity to undertake a Business Administrator Level 3 Apprenticeship whilst learning many key 'on the job' skills. Your role will often be the first point of contact so you'll need the right interpersonal skills and a drive to deliver excellent levels of customer service. You'll need good written and verbal communication skills, the ability to build and sustain good relationships in and outside the team; good attention to detail and computer literacy.
The main function of the Community Mental Health Team is to support service users who require a multi-disciplinary approach and those service users with long-term and stable mental health conditions.
This is a fixed term post for 18 months at Band 2, all LSCFT roles are considered for flexible working.
It is a mandatory element of this role that you undertake the 18 month apprenticeship course, including the End Point Assessment and attend all essential provider training sessions. The course will be delivered virtually and failure to progress as necessary on the course could result in the termination of your post.
Working Pattern (Hours): Full Time
Hours/ Sessions per week: 37.5 Hours per week
In order to be enrolled on this apprenticeship course you must provide evidence of Maths and English Qualifications before interview.
Main duties of the job
Throughout your apprenticeship you will learn valuable ‘knowledge, skills and behaviours’ that you can put in to practice in the workplace. You will receive full training on the job to support you with the tasks outlined below:
- To deal with telephone enquiries, taking and conveying messages appropriately
- To sort incoming mail and prepare outgoing mail for posting
- Make appointments and give non-clinical advice as directed, taking necessary action for the call to be handled as quickly and efficiently as possible.
- Liaise regularly with secondary care staff, laboratories and GP surgeries to obtain patient test results and where necessary receive and maintain database of pathology lab reports ensuring they are correctly assigned to patients and chase up any outstanding reports not received
- Receive and handle information regarding referrals to the service and deal with them within Trust or departmental timescales
Working for our organisation
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
For more information, please visit our website via Lancashire & South Cumbria NHS FT.
Detailed job description and main responsibilities
Please be advised if you are a ‘Non-UK National’ applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding*. Your settlement status will need to be verified as eligible for funding by the relevant apprenticeship provider for you to formally enrol on the course.
The training provider will require evidence of:
• Being a full time ordinary** resident in the UK for 3 consecutive years or more prior to the course start date (unless otherwise exempt from this rule – for example you hold refugee status – use the link below to see full list of exemptions)
• Residency to live and work in the UK for at least 1 year from the apprenticeship start date and must cover the entire course duration including the EPA period.
We advise that you check the https://www.gov.uk/guidance/apprenticeship-funding-rules-for-employer-providers/annex-a-eligibility-criteria-who-we-fundfor more details on your visa’s eligibility to undertake an apprenticeship course prior to applying. Please be advised that Sponsorship cannot be offered for any apprenticeship roles.
*We will use Visa and work history information provided on the application to determine a candidate’s eligibility for the funding. Failure to provide the correct information is the responsibility of the candidate. **Residency for the purposes of education does not qualify.
Those with previous NHS service may be eligible for provision of basic pay preservation as outlined in the NHS Terms and Conditions of Service (TCS) Handbook. Eligibility will be assessed on an individual basis. Further information on eligibility and terms can be found on the following link -Apprenticeship pay guidance and FAQs | NHS Employers
Please see the job description and person specification for more details on this role.
Person specification
Education/Qualification
Essential criteria
- Willingness to work towards level 3 business admin apprenticeship
- GCSE Maths and English A-C / 4+ or equivalent
Desirable criteria
- Business admin Level 2
Knowledge
Essential criteria
- Knowledge of Microsoft Office or similar and excellent keyboarding skills
Desirable criteria
- Experience of administration work and systems
- Experience of administration of an integrated database system
- Experience of a customer care services environment
skills and abilities
Essential criteria
- Excellent written communication skills
- Excellent verbal communication
- Good organisational skills including ability to prioritise tasks and use own initiative
- Ability to pay attention to detail and produce accurate work
- Adaptability and flexible approach
- Ability to prioritise own workload and work to defined timescales
- Ability to prioritise correspondence and ensure critical information is stored in an effective manner
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gill Popovic
- Job title
- Recruiting Manager
- Email address
- [email protected]
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