Detailed job description and main responsibilities

Key results from the job holder

·       To receive and accurately record onto electronic systems all related data for new and follow up attendances to Walk in Centre. Update and revise information where necessary.

·      Liaise with personnel from appropriate external agency to obtain patient information as and when required, ensuring confidentiality is maintained at all times.

·      Decide based on the patient’s presentation and information provided and using your initiative, liaise with / summon Triage Nurse where concern exists over the condition of the patient.

·      Effectively deal with all enquiries, via telephone and face to face with regard to patients, staff, internal and external agencies, with the exception of medical advice.

·      Responsible for scanning of patient documentation and complete full audit as appropriate.

·      Booking of appointments as appropriate ensuring all relevant information is input onto electronic systems. All clinic outcomes and procedures are recorded in a timely manner.

·      Forward patient’s documents / details to appropriate departments for follow up appointments for example, fracture clinics, ENT, ophthalmology and physiotherapy.

·      Ensure all GP discharge letters are forwarded appropriately adhering to Caldicott Guidelines

Planning and Organisational Duties

·      To plan and organise own workload whilst assisting colleagues to meet the Departmental needs of the service.

·      To support and evaluate changes to working practice whilst actively seeking ways to improve the service.

·      Maintain an effective filing system within the office area.

·      Maintain staffing levels in reception area by contacting staff to cover shifts in emergencies during out of hours

Communications and Key Working Relationships

·       Maintain daily contact with colleagues working within the team to ensure priorities are met and targets achieved

·      Regularly update management team regarding outstanding issues, potential areas of concern and any other associated problem.

·      Use multiple systems in order to process requests and communicate information to job related stakeholders.

·      Use initiative when dealing with general public in order to manage people expectations and overcome barriers.

·      Work effectively as part of the multi-disciplinary team.