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Job overview

We have an exciting opportunity for two Operational Business Managers to join the Integrated Community Services Division. The roles advertised are our OBM for Neighborhoods and OBM for our Integrated Discharge team/Inpatient Therapies. Whilst you will initially be appointed to these roles, you will from a team of 6 OBM’s and will be required to work together to deliver services and periodically move portfolio’s based upon service needs.

Our Operational Business Managers are required to work in partnership with clinical leads, matrons, principal service leads and other external partners such as local authority colleagues. Internally, clinical leads, principal service leads and matrons will report to you operationally, whilst being professionally accountable to the Divisional Medical Director, Divisional Nursing Director/Assistant and Head of Therapies. You will be the operational lead for your service and whilst not line managing all team members professionally, you will be expected to influence team members, form and drive service performance and transformation. You will be expected to be a system leader across the Bolton locality, and will be required to lead both FT and Local Authority employees.

You will report to the Deputy Divisional Director or Operations, Reactive Care Lead and Neighbourhood Lead and form an integral part of the Integrated Community Services Divisional senior management team.

Main duties of the job

The Operational Business Manager will work with the Clinical Leads, Principal service Leads, Matrons and external partners to seek to ensure that the operational area is productive, efficient and viable in its own right.

In support of this objective you will ensure that decision making within the service area is informed by an agreed range of key performance indicators (KPIs) and business information which demonstrate the performance of the unit in terms of:

•  Quality of clinical outcome
•  Income
•  Expenditure
•  Human Resources
•  Operational Performance

To ensure that the operational area delivers nationally and locally contractually determined standards of access to healthcare on a consistent basis, including (but not limited to):

• 18 week wait referral to treatment
• Cancer service access standards
• Management of length of stay and stranded patients
• A&E four hour standard
• Reduction in patients who do not meet the criteria to reside
• Development of the neighbourhood model
• Reduction in health  inequalities

Respond to information provided taking appropriate action to immediately rectify and address any deficiency in capacity.

To interpret policies and initiate the appropriate action within the relevant services. 

Provide assurance to the Divisional Leadership Team in relation to operational performance indicators for their services.

To share performance information with the lead clinicians, teams and individuals through appropriate methods of communication. 

Working for our organisation

Remember when we said we were a high performing Trust? Here is why….

Bolton NHS Foundation Trust is an integrated provider of acute, intermediate, and community health care. We work alongside and in partnership with primary care to provide services (rated ‘Good’ in our last CQC inspection) to 275,000 people living in Bolton.

Our Trust is one of the few in the country to deliver a financial surplus over a number of years, whilst also providing and sustaining high quality clinical services. Financial and clinical stability is important as it gives us the scope to drive our services forward and innovate.

The last Staff Survey results shows that we are the best performing acute Trust in Greater Manchester for Quality of Care, Staff Morale & Staff Engagement. The fact that this is direct feedback from our staff makes us very proud.