Job summary
Employer heading
Admin officer SPOA Dietetics
NHS AfC: Band 2
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
We are looking for an administrator to join our Dietetic single point of access referral to book team on a temporary post for 6 months
The post is Monday to Friday 8.30am till 4.30pm each day and is based at Brierfield Health Centre.
Main duties of the job
The Dietetic single point of access referral to book is a busy, fast pace service with a high volume of different Dietetic specialty clinics and domiciliary visits to manage. The post would suit candidates that enjoy working in this type of environment.
The main duties of this role is to ensure the safe and efficient management of Dietetic outpatient referrals from receipt of referral to booking of patient's first appointment.
The role is computer based so good IT skills are essential.
The department runs on the EMIS patient record and booking system. Experience working with patient electronic record systems/booking systems is desirable.
Working for our organisation
The Dietetic single point of access referal to book team is based at Brierfield Health Centre with the community Dietetic team.
The single point of access referral to book team is a friendly team made up of 6 staff - 1 team administrator and 5 administrators. The team has support from the Dietetic Admin Lead as well as the wider Dietetic Management Team and Clinical Leads.
The Dietetic Department is one of the biggest in the region and has multiple bases across East Lancashire. The department covers a wide geographical patch across East Lancashire covering both inpatient and out patients services. The team manages all the Dietetic outpatient referrals.
Detailed job description and main responsibilities
Main duties include:
- registering referrals
- sending out opt in letters
- taking telephone calls to book patient choice Dietetic appointments
- answering patient telephone queries regarding appointments
- booking clinic rooms
- supporting the referral to book process and data collection and quality
Informal inquiries welcome
Person specification
Qualifications
Essential criteria
- GCSE English and Maths at Grade ‘C’ or 4 and above or equivalent
Desirable criteria
- ECDL or equivalent keyboard skills
Experience
Essential criteria
- Experience of working in administration role.
- Experience of working in a customer care environment.
- Experience of working within a team
- Proficient in the used of Mircosoft Office including, Word, Excel, Outlook.
- Able to work unsupervised for short to medium periods of time.
- Experience in a similar role with knowledge of referral to booking/patient related administration systems and processes.
Desirable criteria
- Experience in a similar role with knowledge of referral to booking/patient related administration systems and processes.
- Previous experience of PAS, Patient Centre, EMIS, OPAS.
- Experience of electronic appointment booking.
- Experience of AccuRx.
- Experience of ENVOY
Other
Essential criteria
- Ability to travel across all ELHT sites
- Ability to work flexibility to meet the needs of the service
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tara Green
- Job title
- Dietetic Manager
- Email address
- [email protected]
- Telephone number
- 01282 804700
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