Job summary
- Main area
- Ophthalmology Unit
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 241-558AS-24
- Employer
- Bolton NHS Foundation Trust
- Employer type
- NHS
- Site
- Waters Meeting Health Centre
- Town
- Bolton
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 22/07/2024 23:59
Employer heading
Clerical Officer/Receptionist
NHS AfC: Band 2
Job overview
Full time 37.5 hours per week. Permanent post.
The Ophthalmology Failsafe Team at Royal Bolton Hospital has an opportunity for an enthusiastic, motivated and flexible individual looking for a challenge in a post that is both interesting and varied.
You should have the ability to work flexibly to meet the needs of the service, including covering for colleagues during absence and annual leave.
The ideal candidate will have knowledge and experience of working in a similar administrative environment.
Main duties of the job
To provide an efficient and effective reception service and associated function to all patients accessing services provided by the Trust.
Be the first point of contact in Reception and arrive/depart patients into the department in a professional, friendly manner
Excellent customer service skills, both face to face and on the telephone.
To work as part of a team and alone.
To be able to work under pressure in a busy reception area to meet deadlines/targets
Working for our organisation
The core hours are 8am until 5pm on a rota basis. You should have the flexibility to meet the needs of the service, covering for colleagues during absence and annual leave.
We know we can provide you with a great place to work, alongside a fantastic team who are all pulling together to give the people of Bolton the best care possible.
The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.
Detailed job description and main responsibilities
Arrive and depart patients on LE2.2 , ensure all procedure coding is completed and the correct RTT outcome status is completed .
Follow departmental DNA Policy in respect of any patient failing to attend clinic ensuring standard letters are sent where appropriate and that the information is entered on LE2.2.
Arrange face-to-face follow-up appointments at request of clinic staff taking care to record specific instructions and book to the correct condition clinics in line with booking protocols.
Populate DNA letters to patients/GP’s for non-attendees.
Produce patient/GP clinic letters through Open Eyes following clinical evaluation outcome. Book interpreter/language line and link workers as necessary.
To provide day to day clerical support to the Failsafe Officers /Senior Booking teams.
Follow Health Records Services procedures for adding patients on an Outpatient / Day Case waiting List.
Respond to request for patients who require transport for their attendance at the hospital.
Escalate any patient safety / welfare issues immediately to line manager/supervisors.
Ensure enough stationery is available for the smooth running of the department.
Actively assist in promoting and fostering good working relationships both within and outside the Trust.
Participate in the implementation of new working practices
Person specification
Experience and Knowledge
Essential criteria
- English & Maths GCSE Grade 4/C or equivalent experience
- Customer Service Skills
- Reception experience
Desirable criteria
- Administration Qualification
- NHS experience in a busy hospital or similar setting
- Reception experience
Skills
Essential criteria
- Able to prioritise workload
- Excellent written and verbal communication skills
- Able to work as part of a team and alone, using own initiative
- Ability to work to standards with a good level of attention to detail
Desirable criteria
- To work flexible to meet the needs of the Service
- Medical Records experience
- LE2 IT system experience
- Ability to work to deadlines/targets
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Wendy Dawson
- Job title
- Retinal Failsafe Coordinator
- Email address
- [email protected]
- Telephone number
- 01204 390112
- Additional information
Jacki Harris
Glaucoma Failsafe Coordinator
Email: [email protected]
Tel: 01204 390112
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