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Job summary

Main area
Clerical Assistant Endocrinology
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday)
Job ref
241-610-IC-24
Employer
Bolton NHS Foundation Trust
Employer type
NHS
Site
Royal Bolton Hospital
Town
Bolton
Salary
£22,383 per annum pro rata
Salary period
Yearly
Closing
08/08/2024 08:00

Employer heading

Bolton NHS Foundation Trust logo

Clerical Officer

NHS AfC: Band 2

 


 

Job overview

We are looking to appoint an individual to work in the Endocrinology Administration Team based at the Royal Bolton Hospital. The role will be to provide administrative support to the medical secretarial team.

Candidates must be highly motivated and able to multi-task in a busy administration office. Excellent communication skills are essential as you will be expected to work with a diverse range of people. Good IT skills and attention to detail are also a must; we aim to deliver a high standard of service to our patients and medical team. The department oversees a high volume workload, so you must be able to demonstrate experience of meeting deadlines. The ability to work effectively as part of a team is essential.

For further details please contact Hannah Hodson  via email [email protected] 

Main duties of the job

  • Duties will include storage, retrieval and archiving of case notes to support outpatient episodes
  • Opening and distributing mail to relevant personnel
  • Customer service, patient registration and data input.
  • Maintain knowledge of filing systems and ability to file casenotes in correct location.
  • Understand importance of accurate and timely filing.
  • If casenotes are not in main storage areas use tracking system to locate and request where necessary.
  • Action any telephone request from wards, departments, Accident and Emergency and other hospitals requesting information, or casenotes, either manually or electronically.
  • Update LE2.2 tracking system to show location and current status of casenotes in relation to document management.
  • Filing confidential information away into the casenotes.
  • Retrieving casenotes for consultants, secretaries or nurses.
  • Assisting with any day-day admin tasks such as; printing, answering calls and Labelling
  • General support to Medical Secretarial team ad-hoc

 

Working for our organisation

The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.

Detailed job description and main responsibilities

  • Duties will include storage, retrieval and archiving of case notes to support outpatient episodes
  • Opening and distributing mail to relevant personnel
  • Customer service, patient registration and data input.
  • Maintain knowledge of filing systems and ability to file casenotes in correct location.
  • Understand importance of accurate and timely filing.
  • If casenotes are not in main storage areas use tracking system to locate and request where necessary.
  • Action any telephone request from wards, departments, Accident and Emergency and other hospitals requesting information, or casenotes, either manually or electronically.
  • Update LE2.2 tracking system to show location and current status of casenotes in relation to document management.
  • Filing confidential information away into the casenotes.
  • Retrieving casenotes for consultants, secretaries or nurses.
  • Assisting with any day-day admin tasks such as; printing, answering calls and Labelling
  • General support to Medical Secretarial team ad-hoc
  •  

Person specification

Education/Qualifications

Essential criteria
  • English and Maths Grades C/4 and above
Desirable criteria
  • Administration/Customer Service Qualification

Experience & Knowledge

Essential criteria
  • Experience in an administration environment
  • Customer Service Skills
  • Knowledge of Data Protection guidelines
Desirable criteria
  • Medical records experience
  • Previous experience in a hospital/NHS environment

Skills

Essential criteria
  • Ability to work under pressure to meet deadlines and targets
  • Accurate filing skills
  • Willing to be flexible around tasks and working hours
  • Ability to prioritise workload
  • Ability to work to standards and with a good level of attention to detail
Desirable criteria
  • Demonstrate willingness to adapt to change

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyCare quality commission - GoodDisability confident employerStep into healthArmed Forces Covenant

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Hannah Hodson
Job title
Deputy Operational Business Manager
Email address
[email protected]
Telephone number
01204 462418
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