Job summary
- Main area
- Estates and Facilities
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 435-E080-24
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Royal Blackburn Hospital
- Town
- Blackburn
- Salary
- £37,338 - £44,962 Per Annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Deputy Patient Services Manager
NHS AfC: Band 6
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
The core role is to co-ordinate an efficient patient services team to maintain a clean, safe working environment, providing assurance that national, local standards and accreditation are in place and maintained within East Lancashire Hospitals.
On a day to day basis the Deputy Patient Services Manager will plan, organise and control the busy transformed service, ensuring the teams deliver a successful and efficient service whilst working close with the Patient Services Manager.
Further developing the service in line with the National Cleaning Standards and embedding new processes.
Manage the team’s operational support including developing and managing the team’s progress and identifying and reporting risk.
Input into the Facilities operational plans to project the Trusts future patient services requirements and the fulfillment of that requirement
Maintain productive relationships with a broad range of internal and external stakeholders including Senior Managers, HR Business Partners, Divisional Accountant, Business Managers across the Trust, and peers within other NHS Trusts and private contractors.
Main duties of the job
You will fulfill the Management duties covering the Operational Management of the Department which will include staff management.
Your duties will include deputizing for the Patient Services Manager with Service delivery on both on and off-site This role will be responsible for managing the department on a day to day basis on all Operation aspect for the service including staff management.
Working for our organisation
We are a busy team who expect everyone to pull together, and to follow schedules and standard operating procedures (SOP’s) and policies when performing duties. Training will be given on all the different roles that you will be required to undertake throughout your working day and the systems that we use.
The Trust have an array of Holistic benefits such as generous annual leave policy which allows 27 days per annum pro rata rising after 5 year to 29 days and rising again after 10 year to 33 days plus 8 days Bank Holiday. We have a staff portal, staff restaurants and annual staff survey and mediation service.
The Trust also has an array of other well being benefits including financial benefits to staff some of which are purchases through Vivup scheme, NHS pension scheme, multiple NHS discounts and offers. There is also an array of mental and physical well being benefits such as the cycle to work scheme, Fast Physio and Worksmark. The Trust also has its own gym on two of the sites and discounts at some of the towns gym’s in the area, along with staff vaccines, Occupational Health Services and an array of Health and wellbeing contracts for staff to access and mindfulness and meditation sessions.
Please note, although this role is being advertised by East Lancashire Hospitals Trust, it will transfer to OneLSC a Corporate Collaboration hosted by East Lancashire Hospitals Trust on 1.11.24. There are no plans to change the location of the role.
Detailed job description and main responsibilities
This role will be responsible for managing the day to day operations of both assets and staff of the Patient Service, for both the on and off-site teams. This management will also include the full compliance of the service including maintaining equipment
The post holder will need to be flexible with workload depending on the Patient services Teams priorities, will have the ability to time manage their own priorities and those of the department. Attend key meetings as identified through the Estates &Facilities Management Team. To be responsible for the production of key reports to senior managers within Estates & Facilities. This will include the collation and analysis of complex and often contentious data.
The post holder would need to be familiar with Trust systems including local Performance Cards, to extrapolate and analyse complex data into a format that can be relayed back to operational management. For example, drilling down into datix to review trends and data to find route cause or evaluating scorecard data, developing the data we may need to collect and utilizing Viso to review the picture of the data and help develop SOP’s and service changes. To aid in the production of documents such as business cases, service level agreements and the integrated business plans, via option appraisal, scenario planning or problem solving.
The successful applicant will have previous management experience, excellent organisational and communication skills and the ability to work with Managers across E&F services.
Person specification
Essential
Essential criteria
- Educated to Degree Level or relevant subject equivalent qualification or significant experience at a similar level
- Demonstrated experience of management across a broad range of national standards
- Experience of setting up and implementing internal processes and procedures
- Experience of managing a team without direct line management
Desirable criteria
- Experience of drafting briefing papers business cases and correspondence at a senior level
- Understanding of the public sector and NHS
- Demonstrated experience in a healthcare environment
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Gemma Loudon
- Job title
- Patient Services Manager
- Email address
- [email protected]
- Additional information
Julie Stott
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