Job summary
Employer heading
Complaints Administrator/Personal Assistant
NHS AfC: Band 4
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
Provide a comprehensive, high quality, administrative Personal Assistant and secretarial service the Directorate Manager (DM) / Directorate Matrons and provide ad hoc support to other staff within the relevant area. To be complaints co-ordinator for the ED/Acute Directorate ensuring all complaints are dealt with in a speedy professional and caring manner.
This role is office-based Monday to Friday 9am to 5pm on site in the Emergency Department at Royal Blackburn .
Main duties of the job
Please refer to the attached job description and person specification for full details of the duties of this job.
Working for our organisation
Ensure that personal actions and conduct comply with the Trust Policies and Procedures, e.g. Health and Safety, Tobacco Control Policy, Equal Opportunities, Confidentiality, Data Protection Act (1998) and Moving and Handling Regulations.
Attend training courses as required, e.g. induction, moving and handling, fire lectures etc.
Conduct duties with regard to values and underpinning the Trust’s vision:
· If it is about me, involve me
· Working together with partnership
· Aspiring to excellence
· Ongoing improvement of our service
· This is my role and I want to carry it out to the best of my ability
Post holders are expected to work flexibly within their pay band. They should only be expected to carry out activities for which they are competent. Alternatively, they may carry out the additional duties if they are receiving support or training in order to obtain the recognised level of competence.
The Trust operates a Tobacco Control Policy.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for full details of the duties of this job.
Person specification
Essential to role
Essential criteria
- GCSE English at grade 4 or above
- IT Skills, familiar with Microsoft Office including Word, Excel, Outlook, Powerpoint
- RSA 3 typing qualification of equivalent experience
- At least 2 years comprehensive secretarial experience or equivalent
Desirable criteria
- • Winscribe digital dictation system or similar.
- ECDL/Experience using ELHT Systems
Documents to download
Further details / informal visits contact
- Name
- Victoria Beresford
- Job title
- Asst Dept Directorate Manager
- Email address
- [email protected]
- Telephone number
- 01254 735039
If you have problems applying, contact
- Address
-
Employment Services
East Lancashire Hospitals NHS Trust
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