Job summary
Employer heading
Clerical Officer - Health Records
NHS AfC: Band 2
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
Provision of a comprehensive and efficient Health Records Service to patients/service users within the East Lancashire Health Community, ensuring a high level of Customer Care whilst maintaining confidentiality at all times. Together with clerical/admin experience, keyboard skills, a polite and pleasant manner, you will be part of this team.
Main duties of the job
Provide an accurate and efficient filing and retrieval service for medical casenotes.
· Locate and extract medical casenotes for patients attending clinic and for both elective and emergency admissions.
· Request and ensure delivery of health records for patients either attending a clinic or an admission, from all departments within this Trust and other hospitals.
· Prioritise own workload ensuring agreed timescales are met each day involving the provision of case notes.
· Provide a courier service which involves the collection of health records onsite and offsite, for emergency admissions during all shifts a
· Cull, prepare and record health records for offsite storage and redirect upon request.
Working for our organisation
Please note, although this role is being advertised by East Lancashire Hospitals Trust, it will transfer to OneLSC a Corporate Collaboration hosted by East Lancashire Hospitals Trust on 1.11.24. There are no plans to change the location of the role.
We have a fantastic team of people who are conscientious, caring, reliable and compassionate, all qualities which are essential to the NHS.
Detailed job description and main responsibilities
Adhere to departmental policies and procedures and participate in audits in order to maintain data quality and provide an efficient service.
Frequent physical effort is required for long periods during a shift, therefore all moving and handling guidelines must be followed and staff must attend all training courses as required by the department manager
Person specification
Essential
Essential criteria
- English Language and Maths GCSE Grade 4-9 or equivalent, Business Administration/ Customer Care NVQ Level 2 or equivalent.
- Previous experience of working with IT systems or Microsoft Office. Previous experience in a customer care environment.
- Willingness to learn new systems and processes Ability to work in a team Ability to demonstrate confidentiality and sensitivity when dealing with the public. Ability to work under pressure and use own initiative
- IT/ Keyboard skills Good verbal and written communication skills Excellent interpersonal and communication skills in order to deal with all disciplines on the telephone using empathy and negotiating skills Ability to cope, whilst dealing with constant interruptions in a busy environment
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Paula Whitehead
- Job title
- Deputy Health Records and Outpatient Manager
- Email address
- [email protected]
- Telephone number
- 01254 734079
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