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Job overview

Associate Directorate Manager - Clinical Support Services
Band 8A
12 months Fixed Term 

We are seeking an experienced NHS Operational Administration Manager who is ready for an exciting career opportunity. The ideal candidate will have extensive experience and a demonstrable passion for managing large administrative workforces within both hospital and community settings. 

The successful candidate will collaborate closely with the Directorate Manager and Divisional teams, providing compassionate and robust operational leadership. The post holder will oversee the operational management of delegated services within the directorate, ensuring effective leadership and promoting quality and performance improvement to achieve the highest standards of patient care. 

The ideal candidate will have a minimum of 5 years managerial experience within an NHS setting. They must be capable of managing conflicting priorities and be adept at problem-solving at an operational level. They should have a proven track record in service, change, and people management, and demonstrate consistent achievement of set objectives, targets, and continuous performance improvement. A degree or equivalent experience in management is required, along with experience managing staff from diverse professional backgrounds and disciplines. 

This position is a 12-month fixed term opportunity, with the possibility of expansion of the role and the contract becoming permanent at the end of the 12-month period. 

Main duties of the job

Provides support to the Directorate Manager in the operational delivery and performance management of Urgent Care, Bed Bureau, Ward Administration & Community Administration services ensuring key targets and quality standards are maintained and sustained. 

Development of Directorate teams, both clinical and non-clinical, to lead the patient journey improving processes and patient experience.

Manage all delegated administration and clerical staff within the Directorate.

Work in partnership with the Deputy Directorate Managers in order to ensure that the departments are adequately resourced in terms of staffing levels to maintain a 7 day service, ensuring that all shifts are fully covered. This requires flexibility and the ability to work weekends/out of hours if required.

Organise and plan own day to day workload or activities managing and prioritising in order to meet the demands of the job ensuring deadlines are adhered to and demonstrating effective time management. Be able to remain calm under pressure and able to problem solve.

Lead on a range of designated redesign projects to ultimately improve the efficiency and cost effectiveness of the Directorate. 

Have knowledge and understanding in relation to pay and non-pay budgets, managing spend efficiently and effectively.

Contribute to the coordination and gathering of information for strategic investment proposals, business cases and options appraisals as and when required.

Working for our organisation

This role will be working within the Clinical Support Services Division for Tameside and Glossop Integrated Care Organisation. The role will be responsible for operationally managing services that are based at the hospital and within community services with the requirement of the successful candidate working across various sites within Tameside.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners. 

We have a clear set of values & behaviours which we expect all of our staff to demonstrate: 

• Safety 
• Care 
• Respect 
• Communication 
• Learning 

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. 

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.