Crynodeb o'r swydd
- Prif leoliad
- Surgical and Anaesthetics Services
- Gradd
- Band 2
- Contract
- Cyfnod Penodol: 12 mis (temporary)
- Oriau
- Llawnamser - 37.5 awr yr wythnos (Monday to Friday between the hours of 08:00 & 18:00)
- Cyfeirnod y swydd
- 435-S039-24-C
- Cyflogwr
- East Lancashire Hospitals NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- Across East Lancashire Sites
- Tref
- Across East Lancashire Sites
- Cyflog
- £23,615 per annum ( pending pay award )
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 09/09/2024 18:00
Teitl cyflogwr
![East Lancashire Hospitals NHS Trust logo](https://static.trac.jobs/employer-logos/823.png)
Elective Admissions Clerical Officer
Band 2
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Trosolwg o'r swydd
We are looking for a person that has experience in a customer service environment, is reliable, have a flexible approach to the needs of the service and enjoys working as part of a team and to be committed to the role to ensure a quality service is delivered. If you have a high level of motivation and willingness to learn you can expect a supportive environment and encouragement to learn and develop for future opportunities.
Prif ddyletswyddau'r swydd
- Check patients details and demographics and ensure that Cerner is updated
- On receipt of referral l into the department add all patients to the active waiting list.
- Book Pre-op assessment appointments as required
- Contact patients to agree planned admission dates updating the relevant systems
- Action and monitor healthcare communication
- Send confirmation letters to patients
Gweithio i'n sefydliad
Elective Admissions is a valued service provider to the Trust. We are responsible for the scheduling of patients admission dates for all elective surgery. Our team of 25 admission clerks manage over 90 consultants waiting lists within General Surgery, Orthopaedics, Gynaecology, Urology, Ophthalmology, ENT, Max Fax, General Medicine. Due to an increase in service provision we are looking for an individual with a positive attitude who will work well within the existing team and enable the team to achieve their targets whilst improvements are under taken to provide a quality patient service .
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
- Generate pre-admission lists and pre-operative assessment lists from the Patient
- Check on Cerner that the appointment/procedure is still booked just prior to contact being made with patients/carers.
- Adhere to the pre admission call process. Input, action all appointment outcomes on the healthcare communications service. Document the outcome of the call and any questions asked by the patients.
- Telephone patients/carers to confirm we have their correct contact details and that they will be attending their pre-operative assessment appointment, inpatient or day-case procedures.
- Ensure all patients are treated with tact and sensitivity whilst maintaining confidentiality at all times.
- Contact GP surgeries to obtain correct contact details for patients that we have incorrect information for within our systems.
- Inform Elective Admission Clerks of all outcomes of telephone communication with patients so that any cancellations can be replaced to maintain maximum theatre utilisation.
Manyleb y person
Experience
Meini prawf hanfodol
- Clerical experience in a customer care environment normally minimum of 2 years
- GCSE Maths and English level 4 or above or equivalent or equivalent level or of experience
- Computer literate
- Proven telephone skills to the General Public
- Friendly and caring manner - Able to demonstrate ability in dealing sympathetically and sensitively with people
- Able to work in a team and be supportive with team members
- Good organisational skills
- Able to keep information confidential
Meini prawf dymunol
- Ability to understand , absorb and comply with detailed procedures
- Familiar with Microsoft packages, Word, Excel, Internet and Email
- Actively seeks to develop their own knowledge, skills and ability
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Susan Miller
- Teitl y swydd
- Elective Admissions Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01282 803462
Rhestr swyddi gyda East Lancashire Hospitals NHS Trust yn Gwasanaethau gweinyddol neu bob sector