HealthJobsUK

Job overview

The post holder will support the Maidstone and Tunbridge Wells Colorectal Cancer Team. They will provide administrative support to cancer nurse specialists, including assisting with holistic needs assessments and treatment summaries, assisting with organising health and well-being events and helping to provide a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.

Main duties of the job

·         Triage telephone and email enquiries, using a risk assessment framework, initiating an appropriate response according to protocols and individual pathways (referring complex decisions to the Team for assessment and review); some requiring tact or diplomacy, prompt action and communication.

·         Contribute to the holistic needs assessment and the development of individuals care plans, including supporting with actions in line with standard operating procedures and protocols.

·         Co-ordinate and organise appointments, assessments and investigations as needed, involving use of a bespoke information system, analysing information produced, ‘sense-checking’ reports produced, highlighting issues to resolve (and providing and/or auctioning a solution). 

·         Undertake and assist in direct patient care appropriate to band following competency assessment and required training completed

·         Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or emergency situation, alerting the team or enabling rapid response.

·         Provide support to people affected by cancer, often dealing with highly emotional and sensitive issues and have an ability to manage individual situations effectively.

Working for our organisation

In this year's NHS staff survey, our employees voted MTW in the top 10  NHS Trusts nationwide and second in the South East of Trusts to work for.

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients – the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.