Job summary
- Main area
- Endoscopy
- Grade
- Band 2
- Contract
- Permanent: One Saturday in three
- Hours
- Full time - 37.5 hours per week (One Saturday in three on rotation)
- Job ref
- 359-6659325-T2-A
- Employer
- Maidstone and Tunbridge Wells NHS Trust
- Employer type
- NHS
- Site
- Tunbridge Wells
- Town
- Tunbridge Wells
- Salary
- £23,615 per annum pro rata
- Salary period
- Yearly
- Closing
- 21/11/2024 23:59
Employer heading
Endoscopy Admin Assistant
Band 2
Job overview
A permanent position has arisen for an Admin Assistant in the Endoscopy Department who will be part of the Clinical Administration Unit.
This position is pivotal to help provide an efficient, well organised administration service. The applicant should be a team player who can prioritise their own workload and also assist in helping the booking team.
Working in this fast, progressive and friendly environment will provide job satisfaction and considerable interest to the successful candidate.
Main duties of the job
- Filing of case notes, results, reports etc and sending to relevant consultants and GP’s.
- Requesting case notes for procedures.
- Booking in and out of case notes on computer system.
- Photocopying as required. Assistance with distribution of postal requests and internal paperwork.
- The competent use of Patient Centre and Endoscopy software system (training will be provided)
- Answering the telephone and dealing promptly with all enquiries.
- Dealing courteously and efficiently with enquiries from members of the public, doctors, nursing and other staff.
- Deal with non-clinical queries from patients, their carers, general practitioners and members of administrative and clerical teams.
- Manage the unpredictable work pattern of the role, to be able to prioritise the workload from the frequent interruptions, i.e. telephone calls, staff members.
- To liaise with Maidstone endoscopy department.
- To undertake any other duties which may reasonably be required
Working for our organisation
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Detailed job description and main responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: To be confirmed
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible
Person specification
Experience and Knowledge
Essential criteria
- Good IT skills
- Knowledge of patient centre
- Administration or reception experience
Desirable criteria
- NHS Experience
Qualifications
Essential criteria
- Good education (to GCSE level)
- Good level of written & spoken English
Desirable criteria
- NVQ 2 in customer services or administration or equivalent
Skills
Essential criteria
- Computer literate and has appropriate keyboard skills
- Customer care skills.
- Excellent communication skills – both verbal & written
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hannah-Jane Booth
- Job title
- Endoscopy CAU Team Lead
- Email address
- [email protected]
- Telephone number
- 01622 635796
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