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Job overview

The Nursing Allied Health Administration Unit is looking for someone to work within their Diabetes admin Team to deal with booking of outpatient appointments and cancellation/installation of clinics.   Provide reception cover as necessary.

This is an exciting opportunity to work in this varied role. You will have excellent communication skills especially working with the general public, as well as being dedicated to providing an efficient and effective service. You will be working closely with members of the Diabetes team in order to ensure patients are seen in a timely manner. 

You will be IT literate, able to meet deadlines and also have an attention to detail. Knowledge of PAS would be highly desirable but this is not essential, as training will be provided. You must be methodical and organised in your approach and thrive on the opportunity to make a genuine difference.

If you think you have the necessary skills and experience and would like to join our Team, this could be a suitable position for you.  Please contact [email protected]

Main duties of the job

• In conjunction with the administration teams ensure that all patients for the specialty are added to the relevant waiting list working within the specified timescales and guidelines.

• To assist the Senior Booking Clerk in the management of the waiting list for a group of consultants using Patient Centre in accordance with Trust and Government policies.
• To assist the Senior Booking Clerks in monitoring the PTL (Patient Target List) on a daily basis to ensure that Government Access Targets are not breached.
• Booking and Coordinate clinics, ensuring all key hospital staff are aware of organisational arrangements and that the relevant health records are available at the time of the procedure.
• Ensure outpatient clinics are filled to capacity, whilst taking into consideration availability of clinical staff.

• To ensure that additional resources are booked as required by the individual patient e.g. interpretation services for all relevant appointments.

• Deal with non clinical queries from patients, their carers, general practitioners and members of administrative and clerical teams.
• To be responsible for the addition, removal and modification of patients to and from the waiting list
• Keep up to date with new technological enablers IT and all PAS developments as they affect both outpatient and inpatient services.

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital trust in the south-east of England.

We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in West Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre. Fordcombe Hospital is near Tunbridge Wells and became part of the Trust in October 2024. It focusses on planned care and has two operating theatres, 28 inpatient and day care beds, diagnostic services including X-ray, MRI, CT and endoscopy, and a number of consultation and treatment rooms.

In the 2023 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.

Would you like to work flexibly?  In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.