Job summary
- Main area
- Health Records
- Grade
- Band 5
- Contract
- Permanent: Saturday working may be required
- Hours
- Full time
- Part time
- Job ref
- 359-6455185-T3
- Employer
- Maidstone and Tunbridge Wells NHS Trust
- Employer type
- NHS
- Site
- Paddock Wood (Cross site required)
- Town
- Paddock Wood
- Salary
- £28,407 - £34,581 pa pro rata
- Salary period
- Yearly
- Closing
- 25/07/2024 23:59
Employer heading
Healthcare Records Section Manager
Band 5
Job overview
The Health Records Department consists of six core services based over three sites, and serves all Directorates and our patients. In this role you will provide leadership and expertise within a specialised subject in one or more of the Health Records core (section) services these are: Subject Access Request, Data Cleansing, Digital Services, Library, Outpatient Preparation and Outpatient Reception.
We are a dynamic diverse team of over one hundred staff, where patients and records always come first. We maintain a large library of over one million patient records to a high standard, from creation, scanning, validation, to destruction and everything in-between.
Our team are enthusiastic and supportive of removing the need for paper, and have accepted the huge challenge of scanning all paper records so they are available at the point of care for our patients.
At present we have the following vacancies at our sites:
Health records
-
- Full time position: 37.5 hours per week (this will include Saturday working on a rota system, working pattern will not exceed a 5-day working week)
OR
-
- Part time: Hours to be discussed (this may include Saturday working on a rota system, working pattern will not exceed a 5-day working week)
Main duties of the job
Full details of the main duties are provided in the job description.
- To be a subject matter (Data Cleansing) expert within Healthcare Records, to use the knowledge to guide, problem solve and implement service improvements.
- To ensure compliance/requirements within the core services of Healthcare Records related statutory regulations and that legislation relating to the retention, preservation, and destruction of clinical records and associated documents and all other requirements are adhered to by all staff.
- To assist in projects relating to the core services of Healthcare Records and implementation of standards relating to Healthcare Records practices, policies and procedures and, in particular, those relating to the implementation of the Electronic Patient Record (EPR) and Electronic Document Management (EDM).
You will require:
- Attention to detail, with the ability to deal with complex information
- Excellent staff management and supervision
- Ability to deliver training and presentations to a wide range of trust staff at all levels
- Problem solving skills and ability to respond to sudden unexpected demands
- Ability to identify problems and inconsistencies with systems and processes, producing workable solutions
- Demonstrates a “can do” approach to work.
The work can require manual handling duties (lifting boxes up to 9kg) and be mentally demanding.
Working for our organisation
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Detailed job description and main responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: TBC
Person specification
Qualifications
Essential criteria
- Education to degree level
- NVQ 5 in customer services or administration or equivalent experience.
Desirable criteria
- Project Management
Experience/Knowledge
Essential criteria
- Excellent staff management and supervision
- Ability to deliver training and presentations to a wide range of trust staff at all levels
- Competency in the use of Microsoft office application to an advanced level
- Data Protection Act and Information Governance regulations
Desirable criteria
- Experience in scanning operations
- Change Management
- Working knowledge of electronic document management
Skills
Essential criteria
- Ability to organise people and staff to ensure the service within area of responsibility is delivered to the required standards and targets
- Analytical Skills with the ability to analyse complex data and prepare reports
- Problem solving skills and ability to respond to sudden unexpected demands
Desirable criteria
- Ability to identify problems and inconsistencies with systems and processes, producing workable solutions
- Excellent customer care skills and experience of handling complaints
Attributes
Essential criteria
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
- Professional calm and efficient manner
- Highly motivated with ability to influence and inspire others
- Attention to detail, with the ability to deal with complex information
- Ability to work independently
Desirable criteria
- Adaptable
- Determined
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
Additional Requirements
Essential criteria
- Able to work across sites
- Demonstrates a “can do” approach to work.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Brittany Buckwell-Boomsma
- Job title
- Healthcare Records Multi Section Manager
- Email address
- [email protected]
- Telephone number
- 01892 636026
List jobs with Maidstone and Tunbridge Wells NHS Trust in Administrative Services or all sectors