Job summary
- Main area
- Patient Access
- Grade
- Band 5
- Contract
- Fixed term: 12 months (Secondment may be considered for internal applicants)
- Hours
- Full time
- Flexible working
- Job ref
- 359-6792071-T3
- Employer
- Maidstone and Tunbridge Wells NHS Trust
- Employer type
- NHS
- Site
- Maidstone & Tunbridge Wells
- Town
- Maidstone
- Salary
- £29,970 - £36,483 per annum pro rata
- Salary period
- Yearly
- Closing
- 29/11/2024 23:59
Employer heading
Patient Access Trainer
Band 5
Job overview
We have an exciting opportunity for someone to join Maidstone and Tunbridge Wells NHS Trust Patient access training team as an RTT Trainer.
This post is open to those who wish to start a career as a Trainer in the NHS as well as those that already hold a professional training qualification.
The post holder will work with our Senior Trainer and training team to assist in running efficient and high-quality RTT training across MTW sites, ensuring that all MTW staff gain the skills, knowledge and support required to work confidently and effectively while applying the elective care policy.
Main duties of the job
You will be able to develop and deliver training material in a variety of forms including written, in person and virtually.
You will be confident in working with a variety of different staff groups and be able to adjust your communication style to suit your target audience.
You will have the ability to analyse various data reports in order to identify training needs and work within your team to design and implement an action plan and training programme to address these issues with the objective of reducing errors.
Strong organisation, communication and prioritisation skills are essential for this role, as well as the ability to solve problems and work under pressure to meet targets and deadlines.
Alongside your interview you will be required to present a 10-minute Pre-Prepared presentation , if you are successful in gaining an interview the Pre Prepared Presentation will be sent to you in plenty of time prior to the interview date.
Working for our organisation
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Detailed job description and main responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: To be confirmed
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible
Person specification
Qualifications
Essential criteria
- Educated to GCSE LEVEL or equivalent experience
- An accredited training qualification or equivalent experience
- Evidence of continuing professional development
- Evidence of Advanced Allscripts knowledge
Desirable criteria
- Ability to analyse data quality reports and make informed decisions
- Able to use Microsoft PowerPoint and Publisher as visual aids to support training
Experience/Knowledge
Essential criteria
- An understanding of RTT and management of Elective Care pathways.
- Strong VDU/Keyboard skills and proficient in Excel
- Ability to assess users learning needs, gain their confidence and adapt training appropriately
- Proven experience of delivering training courses
Desirable criteria
- Experience of successful training course delivery
- Previous experience of an educator role.
- Experience of successful course development
- Experience of producing effective training content and materials
- Experience of using Patient Administrations Systems e.g. Allscripts, e-RS, sunrise
Skills
Essential criteria
- Excellent organisational, written, verbal communication skills
- Ability to analyse and interpret complex information
- Excellent interpersonal/influencing skills
- To analyse and extract relevant information and attention to details
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jackie Hughes
- Job title
- Senior Patient Access Trainer
- Email address
- [email protected]
- Telephone number
- 07874 634273
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