Job summary
- Main area
- Head and Neck
- Grade
- Band 3
- Contract
- Secondment: 12 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 359-6757889-T3
- Employer
- Maidstone and Tunbridge Wells NHS Trust
- Employer type
- NHS
- Site
- Maidstone Hospital
- Town
- Maidstone
- Salary
- £24,071 - £25,674 per annum pro rata
- Salary period
- Yearly
- Closing
- 25/11/2024 23:59
Employer heading
CAU Booking Clerk - Ophthalmology
Band 3
Job overview
We are looking for one full time booking clerk to join our Ophthalmology team.
This is an excellent opportunity to gain experience within our CAU Booking team. Dealing with new referrals, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust.
Working Monday - Friday, we can be flexible with shift patterns.
The Head and Neck Directorate accounts for over one third of the Trust’s outpatient activity and this team is a key Department within the Trust in ensuring we provide a high quality and timely service to our patients. You will be working closely with other team member, the medical secretaries, clinicians and Management Team to ensure patients are managed appropriately.
Main duties of the job
You will need to have excellent customer care skills and we will provide training for you to gain a thorough understanding of the Trusts access policy and the national 18 week RTT pathway which will provide an excellent basis for building a career working in both Acute and Community services in the NHS.
Previous Healthcare administration experience would be advantageous but not essential, as would experience using Microsoft Word and Excel. We can offer you a supportive, friendly working environment where you will gain experience of hospital administration in a busy department.
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.
Working for our organisation
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Detailed job description and main responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: TBC
Person specification
Qualifications
Essential criteria
- Good standard of general education to GCSE Standard , English & Maths Grade C
- NVQ 2 or equivalent experience
Experience/Knowledge
Essential criteria
- Administrative experience
- Competent using Word Office
- Awareness of National Patient Access targets
- Knowledge of Patient Centre or similar systems
Desirable criteria
- Excel spread sheet skills
- Waiting list experience
- Knowledge of Trust Access Policy
Skills
Essential criteria
- Computer literate and good keyboard skills
- Customer care experience
- Good level of written & spoken English
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Brooke Wootton
- Job title
- CAU Team Leader
- Email address
- [email protected]
- Telephone number
- 07928 512627
- Additional information
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