HealthJobsUK

Job overview

We are looking for a ENT Booking Clerk on a permanent contract.

This is an excellent opportunity to gain experience within our CAU Booking team. Dealing with new referrals, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust.

The ENT service hours are 8.00am - 6.00pm Monday - Friday, therefore your working pattern will be between these hours.

The Head and Neck Directorate accounts for over one third of the Trust’s outpatient activity, this team is a key department within the trust ensuring we provide a high quality, timely service to our patients.  You will be working closely with other team members,  medical secretaries, clinicians and management team to ensure patients are managed  appropriately.

Main duties of the job

You will need to have excellent customer care skills, extensive training  will be provided to gain a thorough understanding of the trusts access policy  and the 18 week RTT pathway guideline.   

Previous healthcare administration would be an advantage  but not essential for the advertised role as training will be given.  Knowledge of using Microsoft Word and Excel would be preferable . Our ENT team will offer you a supportive, friendly working environment where you will gain experience of an NHS administration format.

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients – the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Would you like to work flexibly?  In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Please contact the Recruiting Manager for an informal discussion should you have any queries relating to the role for which you are applying. Shortlisted candidates will be contacted via an email as soon as possible after the closing date. Should you receive an invitation to attend interview, please confirm or decline your attendance. Interview slots will then be allocated on a first come first serve basis.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to Maidstone and Tunbridge Wells NHS Trust transferring the information contained in this application to its preferred applicant management system and Human Resources personnel.