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Job summary

Main area
Administration/Reception
Grade
Band 3
Contract
Bank
Hours
  • Full time
  • Part time
  • Flexible working
Job ref
359-BANK11900-N
Employer
Maidstone and Tunbridge Wells NHS Trust
Employer type
NHS
Site
Maidstone and Tunbridge Wells
Town
Maidstone
Salary
£12.44 per hour
Salary period
Hourly
Closing
08/07/2024 23:59

Employer heading

Maidstone and Tunbridge Wells NHS Trust logo

Bank Administration/Reception

Band 3

Job overview

To ensure we can deliver the best service to our community we are currently looking for reliable, organised and efficient people to provide bank cover for a variety of administration roles ranging from Receptionist’s, Ward Clerk’s and Administrators to Medical Secretaries, IT and Procurement Specialist (to name a few) who can support the Trust on a temporary basis within both our Maidstone and Tunbridge Wells Hospitals. The skill base we are looking for is very varied depending on the role you are filing but having a good level of customer service and strong communication skills is key within all of the roles as many of the bank positions will require you to interact with patients and/or relatives.  Experience in front of house positions, audio typing, secretarial and admin duties are essential and duties involving being highly accurate in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data is also an important part of most roles.  Due to the nature of the documents you will be provided access to an understanding of GDPR is an advantage but not essential as training would be provided. Previous experience in a healthcare setting would also be an advantage. Experience in using Microsoft Office, particularly Word and Excel is essential, as is ability to use email. Candidates must be willing to learn new IT systems as required and have good typing skills.

 

Main duties of the job

We are a Trust that is committed to being a great place to work and we have recently won a silver award from Kent and Medway Healthy Workplace Programme and we have also been awarded ‘Practice Status’ for the Improving Working Lives standard, this means that all staff are entitled to work in an organisation that is investing in more flexible, supportive and family friendly working arrangements to improve diversity and develop staff skills.  As a MTW staff member you will also have access to a range of benefits and discount schemes (NHS Staff Discounts; Blue Light Scheme; Gym Memberships). 

Our bank work opportunities are ideal for so many office professionals that are just looking for that extra flexibility; you could be tired of a long commute to work, a parent returning to the workplace or a person that is looking to retire from a full time work but still wants to work some hours.

Please note this work is bank only on an ‘as and when required’ basis so the work is not guaranteed.

 

 

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients – the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Detailed job description and main responsibilities

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at standard level.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career.  We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients.  We are committed to being a diverse employer and strive to reflect everyone in our local communities.  We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

Person specification

Qualifications

Essential criteria
  • Educated to GCSE level or equivalent
Desirable criteria
  • Recognised IT qualification
  • GCSE in English

Experience

Essential criteria
  • Previous administrative experience
  • IT literate with excellent keyboard skills
  • Is able to manage and prioritise own workload
  • Previous telephone service experience
  • Able to demonstrate a good understanding of the principles of data protection and patient confidentiality
  • Be able to manage time effectively
Desirable criteria
  • Work experience in the Hospital/Ward
  • Able to use Microsoft packages
  • Possess experience in dealing with public
  • Possess clerical experience
  • Previous NHS systems experience

Skills

Essential criteria
  • Ability to work independently and problem solve, as well as work as part of a team
  • Possess excellent inter-personal skills
  • Ability to be self-motivated and proactive
  • Ability to enter data precisely and shows attention to detail

Employer certification / accreditation badges

Kent and Medway Work Place Wellbeing AwardNHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderImproving working livesStep into healthArmed Forces Covenant Bronze AwardRoyal College of Anaesthetists Accredited

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kathryn Wolfendale
Job title
Temporary Staffing Assistant
Email address
[email protected]
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