Job summary
- Main area
- Neurology
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 344-0131KCH
- Employer
- East Kent Hospitals University NHS Foundation Trust
- Employer type
- NHS
- Site
- Kent and Canterbury Hospital
- Town
- Kent & Canterbury
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- 08/12/2024 23:59
Employer heading
Pathway Co-ordinator and Operational Support
NHS AfC: Band 4
Job overview
· Take the lead in providing operational business support for the Service Manager’s in Neurology and Stroke
· Provide full and comprehensive administrative support to the operational team to enable the Service Manager’s to meet the expectation of key performance indicators
· Provide line management to the administration team working within Medical Day Unit
· Improve systems and processes in conjunction with the Clinical Pathway Co-Ordinator on Medical Day Unit
Main duties of the job
Pathway Co-Ordinator
· Take responsibility of the co-ordination of the patient’s pathway to ensure that the patient’s journey is managed efficient, smoothly and in accordance with targets and agreed timescales.
· Bring appointments forward for patients at are at risk of breaching RTT targets and chase test result with the appropriate department such as Radiology, Nuclear Medicine, Cardiology.
· Report on long waiters, undated patients and those dated over 18 weeks awaiting diagnostic/results.
· Liaise with different stakeholders including patients, GP’s and clinical teams.
· Support the operational team with aspects of service development.
Admin Management
· To be responsible for the day-to-day line management of Medical Day Unit administrative team, being the first point of contact for all areas of management including performance and conduct.
· Daily validation of all PTL’s to ensure patient pathways are of good quality and comply with Access Policy standards.
· Work collaboratively with the clinical tams on each site to plan activity making full use of all available capacity and developing plans to address capacity issues. Ensure agreed actions are delivered and staff accountable for delivering and have appropriate knowledge, skills and training to achieve targets.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Detailed job description and main responsibilities
Pathway Co-Ordinator
· Take responsibility of the co-ordination of the patient’s pathway to ensure that the patient’s journey is managed efficient, smoothly and in accordance with targets and agreed timescales.
· Ensure all clinical capacity is identified and capacity fully utilised
· Identify training opportunities to support and advise the senior medical secretaries in the helping them to meet the targets with outcomes.
· Cancel, reinstate or suspend clinics on the patient access system and ensure patients are aware of the changes if their appointments are affected
· Bring appointments forward for patients at are at risk of breaching RTT targets and chase test result with the appropriate department such as Radiology, Nuclear Medicine, Cardiology.
· Report on long waiters, undated patients and those dated over 18 weeks awaiting diagnostic/results.
· Liaise with different stakeholders including patients, GP’s and clinical teams.
· Support the operational team with aspects of service development.
Admin Management
· To be responsible for the day-to-day line management of Medical Day Unit administrative team, being the first point of contact for all areas of management including performance and conduct.
· To be responsible for the recruitment to vacant posts and to manage staff performance through annual appraisal and personal development plans.
· To be responsible for the management of the workload of the specialty administration service, ensuring high levels of quality, turnaround times and targets.
· Daily validation of all PTL’s to ensure patient pathways are of good quality and comply with Access Policy standards.
· Work collaboratively with the clinical tams on each site to plan activity making full use of all available capacity and developing plans to address capacity issues. Ensure agreed actions are delivered and staff accountable for delivering and have appropriate knowledge, skills and training to achieve targets.
Person specification
Experience
Essential criteria
- Worked within the NHS for a minimum of 2 years
Desirable criteria
- Experience of supervision of staff
Qualifications
Essential criteria
- Educated to GCSE level
Desirable criteria
- Evidence of IT skills
Skills
Essential criteria
- Evidence experience of managing patient pathways and ensuring these meet RTT target and deadlines
Desirable criteria
- Evidence of ability to work under pressure and problem solving
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mandy Griffin
- Job title
- Deputy General Manager for Neurosciences
- Email address
- [email protected]
- Telephone number
- 07934603320
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