Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
admin
Gradd
NHS AfC: Band 2
Contract
Parhaol: 2 x Post Available 1x 22.5 hour 1x 37.5 hour
Oriau
  • Llawnamser
  • Rhan-amser
37.5 awr yr wythnos (2 x Post Available 1x 22.5 hour 1x 37.5 hour)
Cyfeirnod y swydd
275-2407SBO/MR
Cyflogwr
Medway NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Medway NHS Foundation Trust
Tref
Gillingham
Cyflog
£22,383 per annum pro rata
Cyfnod cyflog
Bob awr
Yn cau
04/08/2024 23:59

Teitl cyflogwr

Medway NHS Foundation Trust logo

Switchboard Operator/ Main Receptionist

NHS AfC: Band 2

 

 

Trosolwg o'r swydd

Switchboard Operator / Main Receptionist 

Division : Estates & Facilities  

Band : 2 

Salary : £22.383 pro rata  

Interview Date: 12th August 2024

2 x Posts Available

- 22.5hrs Mon/Tues/Weds 6am-2pm

- 37.5hrs Mon-Fri 8am-4pm

We are recruiting for a Switchboard Operator / Main Receptionist  who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Prif ddyletswyddau'r swydd

To provide an efficient, high quality professional and courteous telecommunications and reception service to doctors, staff, colleagues, health service professionals, patients and visitors in line with Trust requirements in order to provide a high level of customer service while maintaining safe and helpful hospital environment. 

To initiate appropriate procedures regarding emergency situations that arise.

The post holder will be required to liaise and communicate effectively with internal and external partners.

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

Gweithio i'n sefydliad

Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.

As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy – Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.

Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

B – Bold

E – Every person counts

S – Sharing and open

T - Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Operate a professional and efficient service to a busy telephone switchboard, ensuring that callers are connected appropriately and in a timely fashion

 

Maintain up to date information regarding extension numbers and other relevant general information to provide an efficient service

 

Manage the bleep system including the programming, issuing, documentation and instructions on use of bleeps

 

Operate and manage the emergency phone system to ensure that cardiac arrests, fire alarms and emergency calls are dealt with effectively and in a timely manner. This includes the assessment of the call and initiation of appropriate procedure. All action must be fully documented

 

Greet and welcome guests as soon as they arrive at the reception desk 

Direct visitors to the appropriate person and location / departments

Answer, screen and forward incoming phone calls 

Book taxis and maintain database for finance at the end of each month

Manyleb y person

Qualifications

Meini prawf hanfodol
  • Educated to GCSE or equivalent in English and Mathematics
  • NVQ 2 Level or equivalent experience

Knowledge

Meini prawf hanfodol
  • Working knowledge of Microsoft Packages (essentials include outlook, excel & word), ability to use internet and email applications
  • To have knowledge of operating a busy switchboard is desirable but training will be provided

Experience

Meini prawf hanfodol
  • To have experience working under pressure in an emergency environment
  • Previous switchboard and office experience, preferably within a health service environment
  • Strong experience of answering telephone calls and responding in a timely courteous manner
  • Working in a pressurised environment, responding to numerous daily deadlines and ever changing priorities

Skills

Meini prawf hanfodol
  • Flexible, able to provide cover at short notice on occasions
  • Ability to work well under pressure

Bathodynnau ardystio / achredu cyflogwyr

No smoking policyPositive about disabled peopleAge positiveDefence Employer Recognition Scheme (ERS) - BronzeDefence Employer Recognition Scheme (ERS) - SilverDisability confident employerNHS Rainbow badgeStep into health

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Michelle Oakes
Teitl y swydd
Switchboard/ Main Reception Team Leader
Cyfeiriad ebost
[email protected]
Rhif ffôn
07920058161
Gwybodaeth i gefnogi eich cais

My working days and hours are : 

Monday - Friday 07: 00 - 14 : 45 

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg