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Detailed job description and main responsibilities

To assist in the delivery of a safe, high quality and cost effective Laundry/ Linen service and to maintain effective working relationships with all stakeholders.

To provide advice to our service users, keeping stock levels at optimum levels, ensuring that Trust policies and departmental SOPs are adhered too.

Provide leadership and management in all aspects of Trust Laundry/ Linen Services Including responsibility for production.

To ensure safe working practices and compliance with Trust/National policies/legislation e.g. Health & safety, COSHH safety regulations and ISO standards.

To liaise and work with the Trusts Infection Control team, ensuring appropriate policy compliance where appropriate

To provide leadership and technical management in all aspects of the Medway NHS Foundation Trusts Laundry/Linen services ensuring a high quality, efficient and customer focused services that meets all customer requirements.

The post holders will also be required to maintain operational knowledge of all the services detailed below so that to ensure smooth transitions between Logistics services, and to provide cover during leave and absenteeism. 

The Assistant Facilities Manager - Laundry will be the first point of contact, which will require a high level of visibility to all Clients, users of the services and to the staff and team that they manage. 

To assist in the delivery of a safe, high quality and cost effective Laundry/ Linen service and to maintain effective working relationships with all stakeholders.

To provide advice to our service users, keeping stock levels at optimum levels, ensuring that Trust policies and departmental SOPs are adhered too.

Provide leadership and management in all aspects of Trust Laundry/ Linen Services Including responsibility for production.

Ensure quality and quantity of Linen produced meets ISO/service standards.

To assist in the liaising with stakeholders/User of service to establish, review and develop services to maintain service requirements and meet changing service needs.

To ensure safe working practices and compliance with Trust/National policies/legislation e.g. Health & safety, COSHH safety regulations and ISO standards.

To assist the estates management team in ensuring that laundry equipment is maintained in line with PPM schedules and materials comply with specified standards.

To liaise and work with the Trusts Infection Control team, ensuring appropriate policy compliance where appropriate.

To ensure efficient/effective Laundry/Linen service with appropriate record/administrative systems.

To assist in the management of financial and non-financial resources in accordance with expected performance standards via appropriate monitoring and benchmarking mechanisms e.g. ERIC, PLACE, PAM etc.

To be responsible for the management and administration of the department records relating to appraisals, attendance, booking of bank staff, sickness / absence records through the use of the Trust databases, and arranging bespoke and or mandatory training.

The Assistant Facilities Manager - laundry will be required to delegate tasks as necessary thought out departments, services and teams, whilst utilising good leadership and problem solving skills, ensuring that they actively pursue and reinforce the Trust’s policies in relation to Equal Opportunities and diversity legislation.

To oversee/ manage and maintain adequate staffing levels by co-ordinating and producing all staff duties/rosters, ensuring that any staff absence is covered.

The post holder will be responsible for providing regular reports ensuring that evidence is provided where necessary on staffing and all department systems, machinery, equipment and services for the area/areas of responsibility.

The post holder will be required to deal with complex, emotional, and confidential facts and situations, that may require them to make difficult decisions to resolve the situations and/or issues. During this time the post holder will be required to show professionalism whilst demonstrating empathy and maintaining confidentiality at all times.

The post holder is expected to be able to assist in the creating and reviewing of Trust policies and departmental procedures, and once agreed implement the changes within the departments of responsibility.

The post holder will be required to undertake Datix, disciplinary, sickness absence, health & safety, and moving and handling investigations in a fair, objective and professional manner, ensuring that where appropriate actions/sanctions are taken and that consideration of preventive action is implemented.

To lead on all aspects of people management within the teams i.e. taking action on poor performance, poor attendance, misconduct and grievances with support from the Employee Relations team

To ensure all team members maintain a high standard of conduct, personal dress/ uniform and act in a courteous, professional, compassionate and caring manner to all service users and act as a role model in this respect

To lead the departmental recruitment process for new team members.

The post holder will be responsible for identifying and undertaking all types of risk assessments for example but not exclusive, health & safety, COSHH, moving & handling, and to lead on any subsequent action plans that may occur as a result of the risk assessment being undertaken, ensuring that all actions/assessments are discussed with the relevant staff teams/groups and are implemented maintaining controls, contingencies and action.

Manage and provide efficient and effective responses to day to day enquires and complaints, where possible solve complex issues.

Manage variances and reduction in service, reporting reduced services or failings of services to the appropriate Senior Facilities manager. Where possible identify reasons and produce remedial action plans to ensure services are delivered.

To be an authorised signatory as required.

To manage own diary ensuring that all meetings, hearings, staff/management one-to-ones are attended in a timely fashion.

To undertake audits ensuring that all evidence required is gathered appropriately and that all necessary documentation is completed correctly and that any resulting urgent actions are communicated to the relevant parties as soon as feasibly possible, and that all required written reports and documentation are forwarded to the appropriate member of staff/organisation in a professional and timely fashion.

To Manage/assist in the design and implementation of all bespoke departmental training courses. Insure that the services/departments of management responsibility and indeed yourself (the post holder) attend all mandatory and other job specific training as required, keeping accurate records of completion. 

Undertake/arrange and attend team/department meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas and communicating effectively, ensuring that minutes are taken when required. 

The above is only an outline of the tasks, responsibilities and outcomes required of the role. The post holder will carry out any other duties as may reasonably be required by the Facilities and directorate management teams. 

This job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the Department and the Organisation.