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Detailed job description and main responsibilities

This role is instrumental to the successful delivery and implementation of a standardised system of Continuous Improvement and Operational Excellence across the Trust.  As such, the post holder will be required to:

Deputise for the Head of Transformation as appropriate

Be an experienced senior leader and subject matter expert in continuous improvement, project / programme management and development of internal and external colleagues

Lead on the delivery of training and coaching on improvement across the Trust

Align and mobilise the network of resources to support the wider transformation agenda at MFT

Build capability in our workforce through the design and delivery of development programmes, training and coaching

Support the development of the Patient First Improvement System

Provide line management to transformation team group including analysts, project managers and support officers

Coach and support CI Practitioners and Support Officers within the Transformation Team to build and embed improvement capability and capacity

To improve patient and carer experience through supporting teams to deliver effective service redesign, ensuring that all improvement work considers and involves patients, service users and carers in the change process.

To work with the Head of Transformation to embed the system that supports the development of a continuous improvement culture across the organisation

To promote the use of improvement management systems to underpin current and future priority work-streams for the Trust. This will involve close engagement with operational leaders and coaching leaders on daily problem solving and visual process management.

To lead the delivery of improvement training across the Trust, ensuring that training is linked to results for the organisation and drives forward a culture of continuous improvement and transformation.

To further standardise the trust approach to focussed process and pathway improvement, working collaboratively with other change and improvement colleagues to provide consistent messaging and build capacity to lead this type of improvement.

To build our approach to focussed innovation through providing advice on suitable methods and developing models and case studies for this.

To support a consistent approach to benefits assessment and realisation across all improvement work

To support services in the implementation of Lean and other continuous improvement methodologies in order to meet operational and strategic goals at both service, workstream and Trust level

Ensure continuous improvement programmes are delivered in accordance with the Trust’s values and with the principles and approach of improvement across the Trust.

To provide expert advice and support the implementation of continuous improvement and transformational change programmes and initiatives across the Trust.

To lead the training and development programmes that build staff capability in improvement and transformation, specifically addressing skill and competence requirements that support the delivery of our improvements.

To evaluate and analyse highly complex and contentious issues using tested and credible tools, including lean processes. Use robust problem-solving skills to find and understand root causes of problems and identify opportunities for improvement.

To understand and track complex interdependencies between different initiatives and different parts of the organisation or sector.

Be an expert point of contact for understanding and measuring benefits through improvement activities, ensuring a consistent approach to benefits realisation.

Track and evaluate changes, measuring impact and progress against agreed and robust improvement metrics.

Produce written documentation for a wide range of audiences. This will include project reports, communications, business cases, bids for funding and explanations of technical and complex issues.  Make recommendations and present findings at all levels throughout the Trust including to senior clinical and management audiences.

Responsible for the development, implementation and review of aligned policies and procedures associated with Patient First for bespoke services across the Health and Care Partnership

Responsible for analysing and interpreting national policy in line with population health management information 

Meet predefined objectives through autonomous working and the demonstration of a leadership style that is consistent with the Trust values.

Collect, analyse, synthesise and report on complex data and to use this to inform the identification, prioritisation and delivery of improvement initiatives.

Lead the stakeholder management and engagement strategies for all workstreams within the individuals’ portfolio.

Ensure the inclusion of change management and stakeholder management methods, techniques and principles in the implementation approach to manage change at all levels.

Advocate the development of an improvement culture across the organisation

Design, facilitate and lead substantial workshops, stakeholder events and project meetings with a wide range of stakeholders. This may include rapid improvement and strategic planning events with very senior stakeholders.

Manage, motivate, persuade and influence multiple stakeholders and partners to ensure a shared purpose and those responsibilities are clear, agreed and followed up in a timely manner.

Actively develop improvement stories to share internally and externally to demonstrate value and impact