Job summary
- Main area
- Cancer
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (9am - 5pm)
- Job ref
- 275-2407REC-GDU
- Employer
- Medway NHS Foundation Trust
- Employer type
- NHS
- Site
- Medway Maritime Hospital
- Town
- Gillingham
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 24/07/2024 23:59
Employer heading
Receptionist - Galton Day Unit
Band 2
Do you have the ambition and vision to deliver the Best of Care by the Best People?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust, we are able to give our employees flexibility on where, when and the hours they work.
Our culture and values are what drives Medway NHS Foundation Trust and is the heartbeat of who we are as an organisation. It is important that you understand and to refer to our values when you are completing your application and always reflect our values throughout your employment with the Trust.
Job overview
Receptionist - Galton Day Unit
Division: Cancer and Core Clinical Services
Care Group: Cancer and Access
Band: 2
Salary: £22,383 per annum
Interview Date: 6th August 2024
We are recruiting for a Receptionist - Galton Day Unit who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
To provide reception, general clerical and administrative support to the Cancer department, splitting duties across separate areas in the hospital. To develop a basic understanding of various procedures to provide first line assistance to patients and staff.
Main duties of the job
Ensure that all relevant case notes are available at the start of the clinic.
Book in patients for clinics held in allocated work area for each shift.
Confirm with patient and update demographic information on relevant booking in system.
Answer enquiries from either members of the public or staff, whether by telephone or in person.
For outpatient clinics, update KOMS system with outcome and procedure codes for each patient.
Book interpreters as required following Trust process.
Make follow up appointments as required.
To provide cover during periods of absence.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
Working for our organisation
Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy – Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B – Bold
E – Every person counts
S – Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Detailed job description and main responsibilities
Ensure that all relevant case notes are available at the start of the clinic.
Book in patients for clinics held in allocated work area for each shift.
Confirm with patient and update demographic information on relevant booking in system.
Answer enquiries from either members of the public or staff, whether by telephone or in person.
For outpatient clinics, update KOMS system with outcome and procedure codes for each patient.
Book interpreters as required following Trust process.
Make follow up appointments as required.
To provide cover during periods of absence.
Any other duties as delegated by the Team Leader or Service Manager
Person specification
Qualifications
Essential criteria
- Good general education 5 GCSE A-C grades or equivalent, including Maths and English
- Proven Customer Care skills
- Computer literate, in particular use of MS windows and Outlook
Knowledge
Essential criteria
- Ability to understand and comply with the Data Protection Act and maintain confidentiality at all times
Experience
Essential criteria
- Experience in adapt to challenging and changing situations/demands and able to support colleagues through stressful situations, including flexibility to provide cover
- Experience in quality service to support excellent patient care and experience
Skills
Essential criteria
- Good Communication Skills – Written and verbal
- Excellent interpersonal skills
- Ability to work on own initiative and to work within a team
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kirsty Hearn
- Job title
- Cancer Service Manager
- Email address
- [email protected]
- Telephone number
- 01634 825118
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