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Job summary

Main area
Administration
Grade
Band 2
Contract
Permanent
Hours
Part time - 22.5 hours per week (Shifts Monday-Sunday 8:00-20:00)
Job ref
275-2406RBC-OST
Employer
Medway NHS Foundation Trust
Employer type
NHS
Site
Medway NHS Foundation Trust
Town
Gillingham
Salary
£22,383 per annum/pro rata
Salary period
Yearly
Closing
10/07/2024 23:59

Employer heading

Medway NHS Foundation Trust logo

Reception Booking Clerk - Osteoporosis

Band 2

Do you have the ambition and vision to deliver the Best of Care by the Best People?

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust, we are able to give our employees flexibility on where, when and the hours they work.

Our culture and values are what drives Medway NHS Foundation Trust and is the heartbeat of who we are as an organisation. It is important that you understand and to refer to our values when you are completing your application and always reflect our values throughout your employment with the Trust.

Job overview

Reception Booking Clerk - Imaging

Division: Cancer & Core Clinical Services 

Care Group: Diagnostics and Clinical Support Services

Band: 2

Salary:  £22,383 per annum/pro rata

Site : Medway Maritime Hospital plus CDC sites in Rochester, Sittingbourne and Sheppey.

We are recruiting for a Reception Booking Clerk who share our ambition and vision to deliver the Best of Care by the Best People and have the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Main duties of the job

The successful candidate will be expected to be primarily responsible for the routine planning and booking of patients x-rays and scans across all modalities.

As a Reception Booking Clerk you will demonstrate initiative and the ability to work unaided in order to be able to cope with the complex and multiple considerations required to effectively plan the waiting lists for all imaging modalities.

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

Working for our organisation

Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.

As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy – Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.

Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

B – Bold

E – Every person counts

S – Sharing and open

T - Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Detailed job description and main responsibilities

Please note: You will be working across our sites: Medway Maritime Hospital, Rochester Healthy Living Centre, Sittinginbourne Memorial Hospital and Sheppey Community Hospital.

To rotate between the sites and all modalities within imaging managing reception, booking in patients, answering the telephone and dealing with day to day queries. 

To make patient’s appointments in line with the priority codes, using the RIS system.

Consideration must be given to the scan type, availability, and suitability of the patient, and the availability of necessary preparations.

To make appointments by letter and telephone ensuring correct preparation is given. Schedule patients by priority in chronological order in line with the waiting list.  All patients whose appointments fall within one working week must be contacted by telephone.

To follow up those patients who fail to attend for an appointment and liaise with the referring team as necessary.

To verbally clarify with patients that they are able to attend before arranging the ordering of special preparations.

Escalate to the Administration Team Leader and relevant modality lead, any potential problems regarding target times and patient queries. 

Person specification

Qualifications

Essential criteria
  • Good general education

Knowledge

Essential criteria
  • Must understand and comply with Data Protection Act and maintain confidentiality at all times
  • Must be interested in providing a quality service to support good patient care and experience

Experience

Essential criteria
  • General office experience

Skills

Essential criteria
  • Flexible, able to provide cover at short notice on occasion
  • Ability to work under pressure
  • Computer literate – in particular able to use Microsoft Windows and email

Values Based Question

Essential criteria
  • Give an example of a time where you have demonstrated a ‘can do’ attitude (including the situation you were in) and the outcome)

Employer certification / accreditation badges

No smoking policyPositive about disabled peopleAge positiveDefence Employer Recognition Scheme (ERS) - BronzeDefence Employer Recognition Scheme (ERS) - SilverDisability confident employerNHS Rainbow badgeStep into health

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sara Rudland
Job title
Imaging Patient Pathway and Admin Team Leader
Email address
[email protected]
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