Job summary
- Main area
- Community Mental Health
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Mondays to Wednesday 9am to 5pm)
- Job ref
- 380-EK174
- Employer
- Kent and Medway NHS and Social Care Partnership Trust
- Employer type
- NHS
- Site
- Ash Eton
- Town
- Folkestone
- Salary
- £22,383 per annum pro rata
- Salary period
- Yearly
- Closing
- 04/07/2024 23:59
Employer heading
![Kent and Medway NHS and Social Care Partnership Trust logo](https://static.trac.jobs/employer-logos/828.png)
Receptionist/Admin Assistant
Band 2
The CQC rates us as an Outstanding organisation for Caring with an overall rating of Good
Kent and Medway NHS and Social Care Partnership Trust (KMPT) offer a range of ongoing benefits to our valued workforce across the Trust. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
------------------------------------------------------------------------------------------------------------------------------
Job overview
An opportunity has arisen within our South Kent Coast Community Mental Health Administration team.
We are looking for a Receptionist/Administration Assistant. The ideal candidate will be educated to GCSE or equivalent in Maths and English with a good knowledge of Microsoft Outlook, Word and Excel. They will have strong customer service skills, a professional and confident telephone manner with good communication and organisational skills.
It is important that the successful applicant exhibits empathy and compassion, has a professional and flexible attitude, has initiative with good interpersonal skills and is able to prioritise workloads working to agreed timescales.
Main duties of the job
You will be working in our Shepway Community Mental Health Team at Ash Eton in reception supporting your colleagues in both the Administration and Clinical teams where the main duties will be -
· Greeting clients when they attend the centre, ensuring they feel welcome and are seen in timely manner.
· Answering telephone calls and queries from internal staff or external agencies.
· Providing admin support to the clinical team.
· Using the client record system (RIO) - booking appointments and updating records.
· Working from the Admin team’s workflow mailbox - using Word to complete letters, updating the system, booking appointments etc.
· Manage the room booking system - ensuring requests for rooms are dealt with in a timely manner.
· Process posts created on a daily basis - using the Franking Machine.
Working for our organisation
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main responsibilities of the role.
Person specification
Experience
Essential criteria
- Experience working in a customer facing role, able to demonstrate customer care skills
Desirable criteria
- Previous Reception Experience
- Experience working with Microsoft Word, Excel and Outlook
Knowledge
Essential criteria
- General Office Duties
Desirable criteria
- Knowledge and use of RIO our client system
Documents to download
Further details / informal visits contact
- Name
- Lorraine McGarry
- Job title
- Admin Coordinator
- Email address
- [email protected]
- Telephone number
- 01303 227510
List jobs with Kent and Medway NHS and Social Care Partnership Trust in Administrative Services or all sectors