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Job overview

 This is an exciting opportunity to join the South Kent Coast Mental Health Service administration team. The successful candidate will be a conscientious and enthusiastic team player with excellent analytical, organisational and communication skills and high degree of diplomacy. They will be responsible for ensuring our patients and carers experience a professional and helpful service.

The successful candidate will be leading/managing a team of administrators, who process referrals, book appointments, type letters, respond to telephone calls and greet patients and carers at reception. The post-holder will be part of the local leadership team and will work alongside the Service Manager, Operational Team Managers, Psychiatrists and Psychologists, to improve the administration processes, lead and motivate the team.

The successful candidate will be provided with training and regular supervision and will be supported and encouraged to develop.  

The administration teams operate over different sites in the Dover and Folkestone areas, meaning the successful applicant will be required to travel between bases.

If you think you have the skills and drive to be the SKC Business Admin Coordinator we would love to hear from you.

Main duties of the job

The successful candidate will support the day to day running of the administration team. With support from the leadership team they will take the lead on implementing changes to the admin processes, in order to contribute towards achieving the trust objectives and to improve the quality of the service provided to our patients and carers.  

They will provide supervision and appraisals for the administration team and be expected to manage any absence, performance or conduct issues in accordance with trust values and policies and will be supported to do so by their line manager and HR.

They will lead on recruitment to the admin team and support with the induction and development of new administrative staff.
They will be expected to analyse and interpret performance reports and collate data as needed and will be responsible for the agenda and minutes for team meetings.

Working for our organisation

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.