Job summary
- Main area
- Clinical Support Services
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (3 days 0800 to 1800 and 1 day 0800 to 1730)
- Job ref
- 344-6045DCB
- Employer
- East Kent Hospitals University NHS Foundation Trust
- Employer type
- NHS
- Site
- Buckland Hospital
- Town
- Dover
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 05/08/2024 23:59
Employer heading
Assistant Administrator
Band 2
Job overview
The Health Records /Reception department is a hard-working Team who are highly motivated and effective, as a large Trust we have Services at 6 of the sites and we provide key services within the patient pathway for, Outpatient, in patient, pre-assessment Service, Access to Records and the archiving of records. We work hard as a Team to continually ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges and recognise that both professional and pastoral care for our teams is a priority.
Main duties of the job
Health Records Service have 134 WTE staff over 6 sites and may be likened to the engine room, essential in helping the EKHUFT move forward providing patient focused services. The Patient healthcare records are required for each contact the patient has with a health professional. They act as a means of communication between professionals and provide a diary of events serving as the organisations “memory, you will be responsible for one aspect of the department function at a time but as we are committed to ensuring all staff know each role multiskilling within Teams is essential and to work flexibly within the Service covering work of colleagues during peak periods of absence. Although this post is primarily Health Records, staff will be trained in Outpatient Reception as a dual role in line with the current structure.
Working for our organisation
We are one of the largest hospital trusts in England, with five
hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.
If you have further queries please don’t hesitate to contact the line manager using the contact details below.
Person specification
Qualifications
Essential criteria
- Basic numeracy & literacy
Desirable criteria
- Has gained or is willing to work towards NVQ 2
- Customer services training
Skills & Experience
Essential criteria
- Ability to communicate clearly, both written and verbally
- Ability to multi-task
- Ability to interact with colleagues and other stakeholders courteously.
- Accuracy – pays attention to detail
- Ability to prioritise and organise own workload to meet set deadlines
- Experience of or awareness of a range of work practices in an office setting and in dealing with customers
- Experience of having been part of a team
Desirable criteria
- Ability to track information
- Use of email including updating of calendar and appointments
- Previous experience of working within a busy environment
- Previous NHS experience
Governance
Essential criteria
- Knowledge of the General Data Protection Act 2021 and the Access to Records Act 1990
Personal/professional attributes
Essential criteria
- Good inter-personal skills.
- Effective communication skill
Other
Essential criteria
- Upholds and models the Trust values
Employer certification / accreditation badges
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Applicant requirements
You must have appropriate UK professional registration.
Documents to download
Further details / informal visits contact
- Name
- Claire Friend
- Job title
- Outpatient Services Supervisor
- Email address
- [email protected]
- Telephone number
- 01304 222518
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