Job summary
- Main area
- Staff Bank
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 252-6884766
- Employer
- Dartford and Gravesham NHS Trust
- Employer type
- NHS
- Site
- Darent Valley Hospital
- Town
- Dartford
- Salary
- £27,857 - £30,570 per annum inclusive of allowances
- Salary period
- Yearly
- Closing
- 02/01/2025 23:59
Employer heading
Senior Bookings Co-ordinator
NHS AfC: Band 4
Job overview
An exciting opportunity has arisen to join the Temporary Staffing Team at Dartford & Gravesham NHS Trust as a Senior Bookings Coordinator.
The post holder will be part of a thriving team that ensures the provision of an efficient and effective temporary staffing service within the Trust, as per our temporary staffing policy. You will need to be customer orientated and a committed individual who enjoys providing a first class service to managers, candidates and staff. The role requires an individual who has excel knowledge, good customer service and telephone manners. This is a varied role where no two days are the same, working within a fun team that is full of activity.
This position will not be supported for visa sponsorship. All applicants are expected to have valid right to work document to work in the UK when applying for this position.
Please note, this post may close earlier than the given closing date once a sufficient number of applications have been received.
Main duties of the job
Based at Darent Valley Hospital, the postholder will work to support the Temporary Staffing Team Lead in the delivery of a timely, efficient and cost effective temporary staffing booking service for all staff groups across the Trust.
They will work to provide a professional Temporary Staffing Service to the Trust, ensuring that all bookings comply with current booking procedures and protocols, NHS Employers and NHSE/I requirements and national best practice. They will liaise with employment agencies on a regular basis, negotiating rates so as to ensure the Trust receives good value for money in the booking of temporary staff.
They will assist the Temporary Staffing Team leader in the monitoring, collation and reporting of temporary staffing data for the Trust, as and when required. They will work to develop / amend reports in order to meet Trust requirements.
To develop and maintain effective professional working relationships with bank workers, and internal and external colleagues.
To work flexibly, participating in a shift rota system to ensure the service will be adequately covered during weekends and bank holidays.
Working for our organisation
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you’ll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we’ve achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Detailed job description and main responsibilities
Professional Responsibilities:
The post holder will be responsible for building and maintaining relationships within the Trust and be able to demonstrate the ability to take personal accountability for own workload.
Working closely with the Temporary Staffing Co-Ordinators and Temporary Staffing Lead to deliver an efficient service to all of the divisions for their temporary staffing needs.
To receive visitors to the office in a professional manner (internal and external to the Trust), ensuring they are given accurate information/ documentation as requested, or refer them to the appropriate person/department.
To assist with timesheet approvals for all of the agency workers, including liaising with the wards to confirm hours worked and approving the hours on the portals used.
Dealing with simple pay queries from agency workers and escalating to the Temporary Staffing Lead as required.
To work closely with Ward and Department Managers for all staff groups in order to understand the requirements of each area and ensure appropriate staffing is matched to booking requests whilst complying with legislation, Trust policies and procedures and best practice.
In conjunction with the Temporary Staffing Team Lead the post holder will coordinate training internally for new members of staff using the Bank system and develop individualised teaching programmes as required. Before they are added on to the bank.
Arranging ward inductions for new clinical bank staff.
Ensuring all mandatory training and compliance is completed for new bank staff.
Ensuring all new bank staff have their correct badges and uniforms, sending over any information required to support this.
Verify ID in line with Trust policies and current legislation.
Please see attached job description for further information.
Person specification
Education and Training
Essential criteria
- Good standard of education including Maths and English
- NVQ level 4 or equivalent
- Commitment to CPD
Desirable criteria
- ECDL or equivalent
Knowledge and Skills
Essential criteria
- Up to date knowledge of employment legislation and recommended good practice.
- Home Office requirements relating to employment.
- Working Time Directive.
- Confidentiality / GDPR & Information Governance.
- Workforce Diversity and equality of opportunity.
- Understanding of and ability to comply with financial controls and Trust Standing Financial Instructions.
- NHSI Temporary Staffing Controls
- Excellent written and verbal communication and influencing skills, including experience of communicating in multi-cultural environments often dealing with sensitive issues.
- Knowledge and understanding of employment law, immigration processes and regulations and Disclosure and Barring checks as they apply to the NHS.
Desirable criteria
- An understanding of National Temporary Staffing Best Practice.
- NHS Employers Employment Standards.
- Up-to-date knowledge of NHS staff groups and Trust organisational hierarchy.
- Agenda for Change & Terms & Conditions
Experience
Essential criteria
- Strong, previous experience of working in administration
- Experience of using administration and clerical systems
- Effectively utilising the Microsoft office suite within a work environment, with a key focus on Excel, and Outlook.
- Effectively working within a fast paced customer service focused office environment
- Shortlisting and participation on selection interview panels.
- Effectively planning / organising / prioritising own and team’s work to meet deadlines.
Desirable criteria
- Recent experience of working within the NHS.
- Knowledge of Allocate systems
- Fully utilising Temporary Staffing systems and administering / enforcing controls.
Personal Attributes
Essential criteria
- Flexible and adaptable team player with a ‘can do’ attitude.
- Demonstrates high level of integrity and discretion.
- Excellent telephone manner.
- Uses tact and sensitivity when handling confidential information, eg suspensions, complaints.
- Positive attitude with the ability to think laterally in order to find innovative solutions.
- Able to demonstrate tenacity and resilience in difficult situations.
- Ability to work effectively with minimal supervision.
- Demonstrates excellent customer service skills focusing on delivering a professional, approachable and supportive service.
- Ability to multi-task and work well under pressure whilst dealing with frequent interruptions / change.
- Ability to deliver difficult messages / deal with difficult and challenging situations
Desirable criteria
- Commitment to own personal development and making effective use of learning opportunities both within and external to the organisation
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sandy Taylor
- Job title
- Temporary Staffing Team Leader
- Email address
- [email protected]
- Telephone number
- 01322 428521
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