Job summary
- Main area
- Outpatients
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 15 hours per week
- Job ref
- 359-6711219-T1
- Employer
- Maidstone and Tunbridge Wells NHS Trust
- Employer type
- NHS
- Site
- Crowborough Memorial Hospital
- Town
- Crowborough
- Salary
- £23,615 per annum pro rata
- Salary period
- Yearly
- Closing
- 18/11/2024 23:59
Employer heading
Clerical Officer - Crowborough Outpatients
Band 2
Job overview
To provide a prompt and professional health records and reception service to patients attending Crowborough Outpatients Department in line with office procedures, contributing to the overall efficient and effective running of the outpatient department.
To provide a courteous reception service to patients in line with office procedures, contributing to the overall efficient and effective running of the outpatient department including effective health records management of patient notes.
Working hours will be 15 hours per week - pattern to be agreed working between Monday and Thursday
Main duties of the job
Successful applicants will require:
• High level literacy and numeric skills
• Experience in scanning desirable but not essential
• Excellent attention to detail
• Excellent keyboard skills
• Good knowledge and understanding of the General Data Protection Act
• Exceptional interpersonal skills
• Good customer care skills
• Working to tight deadlines
• Experience of office work
• Ability to work under pressure
The work can require manual handling duties (lifting boxes up to 9kg) and be mentally demanding.
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.
Working for our organisation
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Detailed job description and main responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: To be confirmed
Person specification
Qualification
Essential criteria
- Good standard of general education to GCSE Standard, English & Maths or equivalent
Desirable criteria
- Qualification at NVQ Level 2 customer services or administration, or equivalent experience
Experience/Knowledge
Essential criteria
- Experience in record keeping / data entry
- Able to work as part of a team or own initiative
- Knowledge of Data Protection Act 2018
Desirable criteria
- Reception experience
- NHS administration experience
- Knowledge of range of patient administration system and healthcare records procedures, acquired through experience
Skills
Essential criteria
- Good verbal communication skills
- Good customer service skills
- An ability to follow instructions
- Good level of written and spoken English
Desirable criteria
- Be able to cope with demanding work
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Chandni Mehta
- Job title
- Deputy General Manager - Outpatients
- Email address
- [email protected]
- Telephone number
- 07858 818808
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