Job summary
- Main area
- Respiratory
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 344-3565QEH
- Employer
- East Kent Hospitals University NHS Foundation Trust
- Employer type
- NHS
- Site
- KCH
- Town
- Canterbury
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 28/07/2024 23:59
Employer heading
Sleep Service Secretaries
NHS AfC: Band 3
Job overview
Working as first point of contact on behalf of the Respiratory NIV and Asthma nursing team and the Trust and deal effectively and courteously with all enquiries from GPs, patients and other departments, under the leadership and guidance of a senior medical secretary.
This is a busy rewarding role.
Main duties of the job
The successful applicant will be able to effectively prioritise their workload working on their own initiative as well as part of a team to access all enquiries, deal with these effectively and proactively to ensure a safe and smooth pathway for all our patients.
Complete audio clinical letters and other correspondence as required by the senior nurses and their teams within agreed timeframes. Proactively take forward any instructions from the medical team, including collating and sending equipment where appropriate, making follow up and new appointments
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Detailed job description and main responsibilities
Monitor and ensure clinics are always fully utilised and cached up fully. The regular use of multiple IT systems including EPR, PAS, Sunrise and EDNs on a daily basis plus regular review of the team’s PTL for validation and new and follow up appointments
Person specification
Qualifications
Essential criteria
- Computer literate including Word and Excel excellent keyboard skills
Experience
Essential criteria
- Experience of a range of work procedure Minimum 2 years secretarial experience Experience of working for and within a team Contributing to the design and development of standard reports Able to prioritise workload and meet deadlines and use own initiative. Able to communicate with, co-ordinate and liaise with a multidisciplinary team Able to remain calm in a busy environment whilst working under pressure. Able to make judgements involving a range of facts, that require analysis Ability to organise a number of complex activities including formulation and adjustment of plans Good interpersonal skills Excellent organisational skills Able to communicate routine information but understanding barriers to communication and imparting occasional sensitive information Basic Excel – application of basic formulas and exception reporting
Desirable criteria
- Previous experience of NHS Skills in NHS computer software. Audio typing, 50 wpm minimum. Minimum of 2years experience
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Mason Everest
- Job title
- Operations Manager
- Email address
- [email protected]
- Telephone number
- 07955320759
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