Job summary
- Main area
- Outpatients
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 344-0289DCB
- Employer
- East Kent Hospitals University NHS Foundation Trust
- Employer type
- NHS
- Site
- Kent & Canterbury Hospital
- Town
- Canterbury
- Salary
- £35,392 - £42,618 Per Annum
- Salary period
- Yearly
- Closing
- 29/07/2024 23:59
Employer heading
Outpatient Services Operational Manager
NHS AfC: Band 6
Job overview
To support the Outpatient Service Manager in the operational delivery and clinical governance of the administration side of the Outpatient Services. The role includes leading transformational change within one of our specialised areas of the Outpatient Department which includes Health Records, Access to Records (legal requests), Reception and the Patient Service Centre. To assist in the patients’ journey within the Outpatient Service from booking the appointment, to retrieving the health care record for the appointment and booking them in at reception for the appointment, whilst listening to patient and staff feedback to deliver an excellent outpatient experience.
Main duties of the job
To support the Outpatient Service Manager for the Service in their charge with an overview of the day to day and future planning for service improvements and transformational change. As well as being responsible for the management, development and empowerment of the teams within the service.
Working for our organisation
We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000. We also provide specialist services for Kent and Medway.
We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that’s second to none, and a healthy package of benefits, it’s easy to put down roots in East Kent Hospitals.
Detailed job description and main responsibilities
Access the full job description and person specification located in the supporting documents to download below.
If you have any further queries please contact the line manager using the contact details listed.
Person specification
Qualifications
Essential criteria
- Degree level qualification or equivalent or equivalent experience.
- Evidence of Management course
Desirable criteria
- Mentorship qualification
Skills
Essential criteria
- 2 years’ experience at supervisory/managerial role
- Demonstrates patient focused approach and resolving user concerns effectively
- Evidence of on-going personal & professional development
- Ability to develop skills of the team and motivate staff
- Ability to influence, motivate staff and persuasion skills
- Good leadership qualities Ability to work calmly under pressure to meet deadlines
- Ability to work on own initiative using sound decision making and problem-solving skills
- Ability to support junior members of the Team
Desirable criteria
- 5 years NHS experience in a variety of acute settings.
- Experience of budget management.
- Experience of managing PTLs.
Governance
Essential criteria
- Knowledge of the General Data Protection Act 2021, The Access to Records Act 1990 and the NHSX Records Management code of Practice 2021
- Continuous quality improvement
Personal/Professional Attributes
Essential criteria
- Good interpersonal skills with the ability to remain calm under pressure
Other
Essential criteria
- Understands own limitations and seeks management support when appropriate
- Current understanding of the key issues facing the NHS both locally and nationally and the drive for improvement in the patient’s experience
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tara Fuller
- Job title
- Service Manager
- Email address
- [email protected]
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