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Crynodeb o'r swydd

Prif leoliad
Outpatients
Gradd
NHS AfC: Band 6
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
344-0289DCB
Cyflogwr
East Kent Hospitals University NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Kent & Canterbury Hospital
Tref
Canterbury
Cyflog
£35,392 - £42,618 Per Annum
Cyfnod cyflog
Yn flynyddol
Yn cau
29/07/2024 23:59

Teitl cyflogwr

East Kent Hospitals University NHS Foundation Trust logo

Outpatient Services Operational Manager

NHS AfC: Band 6

Trosolwg o'r swydd

To support the Outpatient Service Manager in the operational delivery and clinical governance of the administration side of the Outpatient Services.  The role includes leading transformational change within one of our specialised areas of the Outpatient Department which includes Health Records, Access to Records (legal requests), Reception and the Patient Service Centre. To assist in the patients’ journey within the Outpatient Service from booking the appointment, to retrieving the health care record for the appointment and booking them in at reception for the appointment, whilst listening to patient and staff feedback to deliver an excellent outpatient experience.

Prif ddyletswyddau'r swydd

To support the Outpatient Service Manager for the Service in their charge with an overview of the day to day and future planning for service improvements and transformational change.  As well as being responsible for the management, development and empowerment of the teams within the service.

Gweithio i'n sefydliad

We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000. We also provide specialist services for Kent and Medway.

We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that’s second to none, and a healthy package of benefits, it’s easy to put down roots in East Kent Hospitals.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Access the full job description and person specification located in the supporting documents to download below.

If you have any further queries please contact the line manager using the contact details listed.

Manyleb y person

Qualifications

Meini prawf hanfodol
  • Degree level qualification or equivalent or equivalent experience.
  • Evidence of Management course
Meini prawf dymunol
  • Mentorship qualification

Skills

Meini prawf hanfodol
  • 2 years’ experience at supervisory/managerial role
  • Demonstrates patient focused approach and resolving user concerns effectively
  • Evidence of on-going personal & professional development
  • Ability to develop skills of the team and motivate staff
  • Ability to influence, motivate staff and persuasion skills
  • Good leadership qualities Ability to work calmly under pressure to meet deadlines
  • Ability to work on own initiative using sound decision making and problem-solving skills
  • Ability to support junior members of the Team
Meini prawf dymunol
  • 5 years NHS experience in a variety of acute settings.
  • Experience of budget management.
  • Experience of managing PTLs.

Governance

Meini prawf hanfodol
  • Knowledge of the General Data Protection Act 2021, The Access to Records Act 1990 and the NHSX Records Management code of Practice 2021
  • Continuous quality improvement

Personal/Professional Attributes

Meini prawf hanfodol
  • Good interpersonal skills with the ability to remain calm under pressure

Other

Meini prawf hanfodol
  • Understands own limitations and seeks management support when appropriate
  • Current understanding of the key issues facing the NHS both locally and nationally and the drive for improvement in the patient’s experience

Bathodynnau ardystio / achredu cyflogwyr

NHS Pastoral Care Quality AwardThe Employers Network for Equality & Inclusion is the leading employer network covering all aspects of equality and inclusion in the workplace.Apprenticeships logoNo smoking policyAge positiveInvestors in People: GoldDefence Employer Recognition Scheme (ERS) - BronzeImproving working livesMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Prince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Tara Fuller
Teitl y swydd
Service Manager
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg