Job vacancy: Training Compliance Officer, East Kent Hospitals University NHS Foundation Trust, Canterbury

Job summary

Main area: LMS Data Management
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 344-9014COR

Employer: East Kent Hospitals University NHS Foundation Trust
Employer type: NHS
Site: Kent & Canterbury Hospital
Town: Canterbury
Salary: Dependant on Experience
Closing: 26/07/2024 23:59

Training Compliance Officer

NHS AfC: Band 4

Detailed job description and main responsibilities

In this role, you would be expected to:

• Act as the first point of contact for specific training subject leads, managers and staff with sometimes complex enquiries, using persuasive or negotiation skills to provide solutions. Analysing situations and information to identify and resolve a range of problems.

• Assist in ensuring that the ESR/OLM configuration reflects Trust Policies in particular with regard to Learning and Development requirements and Statutory, Mandatory and Essential training subject Training Needs Analysis (TNA).

• Review current TNAs with subject leads to ensure accuracy & consistency – using judgement to challenge and influence before translating into the ESR system as well as accessible staff communications

• Ensure new subject’s TNAs are suitably defined and translated into ESR (liaising with IBM to manage uploads as appropriate)

• Provide on-going support and training for staff from other disciplines on the processes around learning management within ESR.

• Ensure new starters are routinely allocated the required competencies prior to their start date as viewed via the ESR applicant portal

• Create & review certifications and linked competencies in ESR to ensure they accurately reflect the subject TNAs

• Conduct the annual TNA & Core Skills Training Framework review of all Statutory, Mandatory & Essential Training with subject leads

• Support the ESR lead and subject leads to ensure that all Statutory, Mandatory and Essential training reports from Business Intelligence using competencies are accurate

• Investigate & resolve any system or course errors, escalating and liaising between internal and external parties, as appropriate, to seek a resolution.

• Support the movement and validation of learning data to and from other NHS organisations as part of the national passport process.

• Develop both standard and ad-hoc Business Information and other reports, interpreting requirements and presenting sometimes complex information.

• Participate in planning meetings, providing complex information in accessible form, where required.

• Review and understand computer output files and identify errors. Make judgements on statistics and the range of options and take action to correct data. Undertake data cleansing as required.

• Use a range of IT applications and tools to develop or create electronic reports, presentations or documents.

• Manage your own workload, subject to regular reporting to the Head of Learning and Development, planning tasks and activities which may require adjustment due to variable workload / interruptions.

Person specification

Knowledge & Skills

Essential criteria

Understanding of IT System requirements in a large organisation
Knowledge of HR and/or Learning Management Systems and procedures
Strong IT skills and the ability to use a broad range of IT software including Excel and Word to manage large data sets
Good organisational, planning and problem solving skills
Good interpersonal skills - able to communicate sensitive information at all levels
Ability to manage time effectively and work well under pressure
Ability to communicate clearly, both written and verbally. The ability to converse at ease with customers and provide advice in accurate spoken English

Desirable criteria

Knowledge of ESR/OLM
Knowledge of Data Protection
Skilled user of email and calendar systems e.g. Microsoft Outlook
Ability to understand computer output files and identify errors/ take the necessary actions to correct data

Qualifications and training

Essential criteria

Educated to Diploma level or equivalent work experience

Desirable criteria

ECDL, or other ICT qualification

Experience

Essential criteria

Experience of analysing information held on IT systems
Experience of working under pressure and to deadline

Desirable criteria

Experience of working in the NHS
Evidence of cross-organisational working

Personal/Professional Attributes

Essential criteria

Self-motivated and able to work autonomously within own area
High level of enthusiasm and motivation for L&D
Ability to deal with competing priorities and fast-paced changing environment.

Other

Essential criteria

Upholds and models the Trust values

Staff and patients from across East Kent Hospitals are the feature of the biggest NHS recruitment drive in its 70 year history. https://www.ekhuft.nhs.uk/patients-and-visitors/work-here/

Filmed in William Harvey and Queen Elizabeth The Queen Mother hospitals, the ‘We are the NHS’ campaign highlights the extraordinary work that staff across EKHUFT do every single day. As one of the largest hospital trusts in England, with five hospitals and community clinics serving a population of over one million people, EKHUFT was perfectly placed to demonstrate the care, cutting-edge treatments, research, innovations and life-saving operations that the campaign needed.

There are lots of great opportunities at East Kent Hospitals, where staff are caring and put patients first, innovation flourishes and you can develop your career. We’re on an exciting journey of transformation. With a new Medical School at the centre of our community, a focus on research, clinical leadership and making our trust a rewarding and friendly place to work,
there’s never been a better time to join us. To find out more about east Kent visit our website at. The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework.

We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.

We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport.

The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.

The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.

Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.

Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.

We operate a no-smoking policy on all our sites and grounds.

You can search for and apply for roles directly on our website.

If you are applying via NHS Jobs your application will be sent to our recruitment system TRAC. All subsequent information will be generated from TRAC so you won’t be able to see the progress of your application or receive messages through NHS Jobs and we won’t be able to respond to e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders.