Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 344-4239WHH
- Employer
- East Kent Hospitals University NHS Foundation Trust
- Employer type
- NHS
- Site
- William Harvey Hospital
- Town
- Ashford
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 08/07/2024 23:59
Employer heading
Admin Manager UEAM
Band 4
Job overview
Urgent, Emergency and Acute Medicine are looking to appoint a Admin Manager who is an enthusiastic and committed individual to assist the Deputy Operations Manager in being responsible for the day to day provision of an effective and efficient Admin function within UEAM this includes the Emergency Department, Urgent Treatment Centre and Acute Medical Unit based at the William. Harvey Hospital
This key role will be responsible for the delivery of an innovative, professional, high quality and efficient administrative service, through leading the day to day operations of the reception teams, co-ordinating and distributing work, whilst ensuring motivation and performance levels are maintained.
Main duties of the job
This role will be responsible for the day to day management of Admin staff within theUEAM Care group.
The successful candidate will be well organised and able to prioritise work. This role will manage multiple admin teams. The post holder will be expected to manage and devise rotas or systems to ensure competing workload demands and short-notice periods of leave are adequately and equitably met.
As part of this role, you will be required to support the Deputy Operations Manager to review, develop and implement processes and systems. Excellent written and communication skills together with the ability to prioritise work and meet deadlines are essential combined with line management responsibilities. The post holder will need to be calm, patient and possess an excellent customer service manner.
Working for our organisation
We are one of the largest hospital trusts in England, with five
hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.
If you have further queries please don’t hesitate to contact the line manager using the contact details below.
Person specification
Skills
Essential criteria
- Excellent organisational and time management skills
- Previous experience of managing and supervising staff, or working towards this, including allocation of work, identification of training and development needs, performance and management
- Strong leadership qualities, with the ability to lead, motivate and involve others
- Substantial customer service skills
- Ability to analyse complex problems and situations and deliver pragmatic approach
- Adept at negotiation and persuasion
- Abe to prioritise workload and meet deadlines
Desirable criteria
- NHS administrative experience
- Basic experience of financial systems
- Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Knowledge
Essential criteria
- Computer literacy to include; Microsoft office programmes
- Knowledge in relation to security, confidentiality and disclosure of patient data
- Understanding of GDPR processes and legislation
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Lauren Harber
- Job title
- Deputy Operations Manager
- Email address
- [email protected]
- Telephone number
- 07929771815
- Additional information
Kelly Marley Service Manager - [email protected]
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