Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent: Unsocial payments as worked
- Hours
- Full time
- Part time
- Job ref
- 470-24-A-0011-TS
- Employer
- Isle of Wight NHS Trust
- Employer type
- NHS
- Site
- St Mary's Hospital
- Town
- Newport
- Salary
- £22,816 - £24,336 pro rata if part time
- Salary period
- Yearly
- Closing
- 22/07/2024 23:59
Employer heading
Health Advisor
NHS AfC: Band 3
Job overview
111/999 HEALTH ADVISOR in our CLINICAL CO-ORDINATION CENTRE within the IOW NHS TRUST
Band 3 - £22,816 - £24,336 (pro rata for part-time)
Full-time/Part-time
Permanent Role
We are recruiting for 111/999 Health Advisors to join #TeamIOWNHS. Working from our Clinical Co-Ordination Centre, you will be the first line of support for patients calling 111 or 999 who need help or advice. This is an incredibly rewarding role that allows you to really make a difference to peoples' lives. You will provide efficient management of calls from patients and healthcare professionals with emergency, urgent and non-urgent healthcare needs using a clinical assessment tool, directing to the most appropriate service.
You do not need to have previous experience in health care but we are looking for excellent communicators, people able to remain calm under pressure and the resilience to work in a high-pressured environment to deliver safe and effective care.
Main duties of the job
This post is a 24 hour role and we are looking for applicants who are able to work a full range of shifts to include Days, Lates and Nights of up to 12 hours, All unsocial hours worked attract enhanced pay to compensate for this.
Below are some example rotating shift patterns that we currently use that you could be expected to work.
|
B |
Mon |
Tues |
Wed |
Thurs |
Fri |
Sat |
Sun |
Hrs |
|
|
Week 1 |
T |
D |
N |
29.5 |
|||||
|
Week 2 |
D |
D |
N |
N |
46 |
||||
|
Week 3 |
D |
D |
23 |
||||||
|
Week 4 |
F |
F |
F |
F |
F |
F |
F |
46 |
46hrs over float period |
|
Week 5 |
D |
D |
23 |
||||||
|
Week 6 |
D |
N |
N |
D |
D |
57.5 |
|||
|
TOTAL |
225 |
||||||||
|
D |
Mon |
Tues |
Wed |
Thurs |
Fri |
Sat |
Sun |
Hrs |
|
|
Week 1 |
N |
F |
F |
F |
F |
11.5 |
45.5 hours over float period |
||
|
Week 2 |
F |
F |
F |
L (1400) |
55 |
||||
|
Week 3 |
L |
L |
L |
N |
34 |
||||
|
Week 4 |
N |
N |
N |
N |
46 |
||||
|
Week 5 |
9.5 D |
T |
L (1400) |
L |
L |
40.5 |
|||
|
Week 6 |
L |
L |
N |
N |
38 |
||||
|
TOTAL |
225 |
||||||||
Working for our organisation
We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust’s beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Our 2020-2025 strategy sets out to ensure that we continue to be a provider of excellent and compassionate care. As part of this strategy, we are proactively taking steps to ensure that we recruit and retain the highest quality of talent to provide CARE and we would welcome applications from under-represented groups to ensure our Trust is an inclusive and diverse employer.
Detailed job description and main responsibilities
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
Person specification
Qualifications
Essential criteria
- Educated to GCSE grade C or equivalent in a minimum of 3 subjects to include English
- Significant experience of working with the general public
- Excellent keyboard and computer skills with a good knowledge of Microsoft Office applications
Experience
Desirable criteria
- Previous experience of working in a contact centre
- Previous experience of working in a team liaising with multiple stakeholders
- Previous competency based training in relevant field
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Michelle Cassell
- Job title
- Hub Duty Manager
- Email address
- [email protected]
- Telephone number
- 01983 822099
- Additional information
If Michelle is not available, due to training commitments, then please speak to the Duty HDM, (Hub Duty Manager), who can go through the role with you and answer any questions you may have about the role, thank you.
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