Job summary
- Main area
- Urology
- Grade
- NHS AfC: Band 4
- Contract
- Secondment: 12 months
- Hours
- Full time - 37.5 hours per week (8-4 or 9-5)
- Job ref
- 361- 6368107-A
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £25,147 - £27,596 Per annum
- Salary period
- Yearly
- Closing
- 30/07/2024 23:59
- Interview date
- 05/08/2024
Employer heading
Medical PA- Urology Department
NHS AfC: Band 4
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Medical PA- Urology Department who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
As a Medical PA you will support the Consultant/s and their team/s in ensuring all appropriate typing work is efficiently outsourced and returned, then subsequently dispatched following signature. This could include all letters, reports, summaries, results, insurance claims, GP and Consultant letters and any other work generated by the Consultant/s and their team/s. Retrieve patient records and coordinate all correspondence relevant to outsourcing. Audio typing and/or shorthand typing may also be required for any work deemed not suitable for outsourcing.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
The post holder will deal efficiently with all patient enquiries by phone, letter or personal appearance, exercising initiative and tact with regard to action necessary.
To provide the first point of reference for the Consultant/s and their team/s.
Ensure that all messages are relayed as quickly as possible to the consultant/s and their medical team/s. The Consultant/s or their medical team/s must make judgement regarding the critical nature of any case and results must not be given to patients or relatives without the Consultant’s agreement.
To deal with patients and relatives, exercising common sense and good judgement to analyse complex or antagonistic situations.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Previous Experience
Essential criteria
- Demonstrable secretarial and administrative experience
- Managing appointments and diaries
- Handling telephone enquiries
Desirable criteria
- NHS experience Patient administration experience
- Recent medical secretary experience
Skills
Essential criteria
- Excellent communication and presentation skills
- Excellent verbal/written and interpersonal skills
- Excellent typing, keyboard and audiotyping skills
- Ability to work independently and as part of a team
- Methodical and able to prioritise own workload
- Ability to adapt to change
- Ability to work well under pressure
- Confidentiality and sensitivity of approach
- Initiative and Flexibility
- Awareness of limitations of experience and role
Desirable criteria
- Comprehensive understanding of patient needs
Knowledge
Essential criteria
- Computer literacy including Word, Excel, Access & Email
- Internet literacy including research tools and outsourcing Medical terminology
Desirable criteria
- Organisational structures Lorenzo CIPTS or database knowledge
Qualifications
Essential criteria
- Educated to minimum GCSE level or equivalent RSA III Pitman or equivalent secretarial qualification In absence of AMSPAR, equivalent experience
Desirable criteria
- Evidence of continuing development AMSPAR Medical Secretary Diploma Shorthand
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tricia Holmes
- Job title
- Service Manager - Urology
- Email address
- [email protected]
List jobs with East and North Hertfordshire NHS Trust in Administrative Services or all sectors