Job summary
- Main area
- Surgery
- Grade
- NHS AFC:Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 361-6717327
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 06/11/2024 23:59
- Interview date
- 19/11/2024
Employer heading
Waiting List Officer - Surgical Admissions
NHS AFC:Band 3
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Waiting List Officer - Surgical Admissions who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The Waiting List Team book all elective surgery for our patients, ensuring that waiting times are fair and equitable and in order of clinical urgency.
Our aim is to fully utilise our operating theatre lists which is one of our most valuable resources.
You will join a team of Waiting List Officers within the Planned Care Division at the East & North Herts NHS Trust in Stevenage.
We are looking for applicants with strong administrative and organisational skills as well as the ability to work within a team but using own initiative when required.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
As well as dealing directly with patients you will also need to liaise closely with surgical, nursing and other staff as well as GP practices and our Independent Sector providers.
You will be required to deal with waiting lists and admissions for a specific group of patients, work with patient target lists and deal with a high volume of telephone calls and enquiries.
You will ensure that all patients case notes and x-ray files required for patients attending for their procedures/operations are traced and prepared in advance of the date of attendance and that the relevant documentation is available for use by clinical and nursing staff.
Identify patients on the Patient Administration System.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications/Training
Essential criteria
- Good General Education
- Keyboard Skills
- Computer Literate
- Numerate
Desirable criteria
- GCSE or equivalent
Previous Experience
Essential criteria
- Previous experience of dealing with the general public, reception and office work.
Desirable criteria
- Experience of iPM PAS – Patient Administration System and CIPTS – Theatres System
- Proficient in Email, Microsoft Word/Excel
Skills
Essential criteria
- Able to demonstrate good communication skills – verbal, listening and written.
- Able to prioritise workload.
- Ability to work in a team
- Able to work without direct supervision.
Knowledge
Essential criteria
- Understanding of specific Waiting List targets
Desirable criteria
- Some understanding of medical terminology and surgical procedures.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Claire Ridley
- Job title
- Booking Manager
- Email address
- [email protected]
- Telephone number
- 01438286851
- Additional information
Elana Shapter
Booking Manager
01438286845 (Monday - Friday) [email protected]
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