Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Pathology
Gradd
NHS AfC: Band 2
Contract
Parhaol
Oriau
Rhan-amser - 20 awr yr wythnos
Cyfeirnod y swydd
361-6392093
Cyflogwr
East and North Hertfordshire NHS Trust
Math o gyflogwr
NHS
Gwefan
Lister Hospital
Tref
Stevenage
Cyflog
£22,383 per annum pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
30/07/2024 23:59
Dyddiad y cyfweliad
19/08/2024

Teitl cyflogwr

East and North Hertfordshire NHS Trust logo

Administrator-Phlebotomy

NHS AfC: Band 2

Here at  East and North Hertfordshire NHS Trust,

Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

 

Trosolwg o'r swydd

We are recruiting for an Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. 

The post holder will be responsible for printing and organising clinic lists for the phlebotomy department.

This will involve using the SwiftQueue appointment system and the Pathology ICE system.

Checking that all patients that have booked a blood test have a request on the system and escalating any issues with request forms or the systems to the supervisor.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond! 

Prif ddyletswyddau'r swydd

As an Administrator you will select accurately from the ICE system the correct patiens that have been booked a blood test on SwiftQueue and print off all patient request form.

Ensure correct patient information has been selected from the ICE system to correlate with the appointment system and advise of any special instructions that need to be followed prior to blood test.

Communicate effectively with patients in a polite and professional manner working to high customer care levels at all times.

To make telephone bookings for specialist tests and giving correct and accurate advice to patients.

Adhere to the Trusts infection control procedures at all times.

First point of contact for patients who are unwell, to provide support and empathy and to ensure patients are effectively managed in the appropriate manner.

Gweithio i'n sefydliad

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients.  We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees.  This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.  

Manyleb y person

Previous Experience

Meini prawf dymunol
  • Previous relevant experience in customer focused role

Skills

Meini prawf hanfodol
  • High level of accuracy and attention to detail
  • Good communication skills
  • Excellent customer care skills
  • Demonstrable interpersonal skills.
  • Written communication skills.
  • Ability to work under pressure.

Knowledge

Meini prawf dymunol
  • Understanding of role and activities associated with the post
  • Knowledge of pathology IT systems.
  • Knowledge of Swiftqueue appointment system.

Qualifications

Meini prawf hanfodol
  • GCSE in Maths English Science or equivalent

Bathodynnau ardystio / achredu cyflogwyr

NHS Pastoral Care Quality AwardNHS Employers Diversity and Inclusion PartnersVeteran AwareApprenticeships logoNo smoking policyDisability confident employerStep into healthHappy to Talk Flexible WorkingDefence Employer Recognition Scheme (ERS) - Gold

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Elaine Stokes
Teitl y swydd
Phlebotomy Services Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01438 285229
Gwybodaeth i gefnogi eich cais

Debra Thomas

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg