Job summary
- Main area
- Elderly Care Medicine
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 08:00-16:00)
- Job ref
- 361- 6368788
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
- Interview date
- 12/07/2024
Employer heading
![East and North Hertfordshire NHS Trust logo](https://static.trac.jobs/employer-logos/7.png)
Administration Advisor- Elderly Care
NHS AfC: Band 3
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Administration Advisor- Elderly Care who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will be working with all members of the Elderly Care team which includes the Divisional Managers, Elderly Care Nurses, Secretaries, and Elderly Care & Frailty Consultants ensuring timely management of outpatient appointments.
You will be supported with on the job training.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
You will provide effective administrative support service to the Elderly Care team including co-ordination of outpatients appointments and validating waiting lists.
You will work independently using your own initiative and apply a high degree of confidentiality to all aspects of your work.
You will undertake your duties without direct supervision, working within broad procedural guidelines.
Ensure referrals are entered onto Lorenzo with an appropriate access plan in accordance with the 18 week pathway.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Education
Essential criteria
- Educated to minimum GSCE level or equivalent
- Wordprocessing
- Databases
Experience
Essential criteria
- Experience of working within outpatient or in an appropriate administrative role
- Handling telephone enquires with confidence
- Dealing with patients & relatives
- Database management & validation
Desirable criteria
- Audit experience
- Experience of Lorenzo and other NHS IT systems
- NHS Experience
- Experience with Elderly Care Service
Skills
Essential criteria
- Organisational skills
- Good keyboard skills
- Customer relation skills
- Excellent communication
- Ability to work under pressure and adapt to change
- IT Literacy
Knowledge
Essential criteria
- Knowledge of MS Word and Excel spread sheets
- Knowledge of Local and National target( RTT 18 weeks and 6 weeks for diagnostics)
Desirable criteria
- Knowledge and skills for dealing with patients who are verbally or physically aggressive
- Knowledge of medical terminology
Other
Essential criteria
- Ability to prioritise workloads from various different sources
- Able to work independently
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hannah Chilvers
- Job title
- Service Coordinator
- Email address
- [email protected]
- Telephone number
- 01438 286089
List jobs with East and North Hertfordshire NHS Trust in Administrative Services or all sectors