Job summary
- Main area
- ENT
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (5 day cover Mon-Fri)
- Job ref
- 361-6458255
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 25/07/2024 23:59
- Interview date
- 08/08/2024
Employer heading
ENT Administrator
NHS AfC: Band 3
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for an ENT Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
As an Ear, Nose and Throat Administrator you will work under direct or indirect supervision providing administration support to the service.
Often working independently, you will work with the administration team to help book appointments, check patients in, take telephone calls and manage clinic outcomes.
You may have to contact other departments in the Hospital including the Ear, Nose and Throat Secretaries, Central Appointments, the Speech and Language team and Audiology departments.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
Dealing with incoming referrals, ensuring information is added appropriately to the relevant system
Booking appointments into clinics as directed by the clinician.
Sending relevant communications to patients about their appointment (letter, text system)
Checking patients in for the appointment and providing any relevant information prior to or after their appointment
Booking any follow up appointments as required
Managing enquiries received via email or phone and ensuring each is dealt with appropriately.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
- Educated to GCSE Maths & English
Previous Experience
Essential criteria
- Experience of working in a health care environment.
- Previous IT skills, including use of Mircosoft Office
- Experience working with various stakeholders
- Experience of dealing with patients
- Proficient in email use
- Experience using a patient or client management system
Desirable criteria
- Experience using Lorenzo.
Skills/Knowledge
Essential criteria
- Able to demonstrate good communication skills, verbal & written
- Able to work in a busy & pressurized environment
- Able to manage own workload without supervision
- Able to multi-task
Desirable criteria
- Some understanding of medical terminology
Other Requirements
Essential criteria
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Anne Garcia
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 01438 285678
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