Job summary
- Main area
- Digital
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 361-6699635
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 15/11/2024 23:59
- Interview date
- 29/11/2024
Employer heading
IT Administrator-Radiology
NHS AfC: Band 3
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for an IT Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
As an IT Administrator in Radiology you perform and demonstrate knowledge / expertise in the routine support and administration of the Radiology Clinical IT Systems. This includes using clinical IT computer systems to update/validate patient data and co-ordinate patient images.
You will provide first line Service Desk support for staff experiencing problems with the Radiology Clinical IT systems and be responsible for the provision of professional, effective and customer focused support to East and North Herts NHS Trust computer users.
The post holder will adhere to strict protocols and procedures in supporting staff and ensure that correct escalation channels are followed. To promote the correct use of IT resources within the organisation and provide training and user assurance.
This is an important role as some of the Radiology clinical applications run 24 hours a day.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
To provide 1st line support using skills and knowledge of Radiology Clinical IT systems using available tools and technologies to diagnose, troubleshoot and resolve problems.
To accurately document all support calls and emails, gathering as much information as quickly as possible to correctly diagnose faults. Taking ownership for 1st line issues and managing the resolution ensuring that service level agreements are met.
To provide advice, assurance, training and support to users in both standard desktop software and clinical systems.
Provide administration support to Radiology Clinical IT systems ensuring that data entry is accurate to provide basic stat reports for end users.
To follow escalation channels ensuring that the correct route to resolve the call is followed. If calls are passed to third party resolver groups, the post holder is required to monitor the call with the third party and ensure its correct and timely resolution.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications
Essential criteria
- Educated to A Level standard or have equivalent experience
Desirable criteria
- IT Experience or qualification
Previous Experience
Essential criteria
- Experience of working in a hospital environment
Desirable criteria
- Experience of working in a Digital environment
- Experience of working in a Service Desk environment
- Experience of working with multiple software applications
Skills
Essential criteria
- Good verbal, phone and written communication skills
- Good organisational and motivational skills
- A good level of technical competency
Desirable criteria
- Knowledge of the Data Protection Act
Knowledge
Essential criteria
- Understanding of the importance of accurate data recording
- Understanding of the clinical implications associated with Radiology IT systems
Desirable criteria
- Understanding of Radiology IT PACS and RIS systems
Other requirements
Essential criteria
- Understanding of, and commitment to, equality, diversity and inclusion
- Self-motivated who can time coordinate their own work
- Ability to work independently or as part of a team
- Ability to maintain confidentiality at all times
- Ability to be patient, tolerant and use discretion at all times
- Possess a willingness to learn and progress
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Vicki Smith
- Job title
- Clinical Systems Manager
- Email address
- [email protected]
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