Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 361-6661086-A
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 07/01/2025 23:59
- Interview date
- 17/01/2025
Employer heading
Catering Administrative Officer
NHS AfC: Band 3
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Catering Administrative Officer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will be a motivated, efficient, friendly individual, with excellent organisational, administrative and good interpersonal skills.
You will assist in all aspects of administration work within the office including, placing orders, maintaining systems, data entry and analyse, processing menus, dealing with customer requests, filing, typing and all other administration duties as required.
You will be expected to have excellent communications skills, to be able to work under pressure, be adaptable and be supportive to their team member as well as having the ability and initiative to work to work on your own and as part of a team. You will need to work within hospital policies and procedures and always uphold the values of East and North Herts.
Developing our staff is very important to us. East and North Herts offer fantastic development pathways and support apprenticeships.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond.
Main duties of the job
The Administrative Officer will assist in providing administrative and clerical support to the Catering Department, ensuring the efficient running of the Catering Office including , invoice processing and preparation, data input into the Catering financial system, telephone enquiries and consulting with wards, departments and suppliers as required and by managing Facilities computerised support systems.
(Training will be provided on all computerised systems)
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications/ Training
Essential criteria
- Educated to GCSE (or equivalent) standard with pass grade in English
- RSA III typing/word processing (or equivalent) – (for WP posts)
Desirable criteria
- NVQ Level 2 Business Administration (or equivalent)
Previous Experience
Essential criteria
- Relevant experience of working in a clerical / administrative role
- Microsoft Office systems
Desirable criteria
- Previous NHS experience
- Dealing directly with public and different health care staff
Skills
Essential criteria
- Good verbal and written communication skills
- Good interpersonal skills
- Well organised & motivated
- Ability to prioritise and work to deadlines
- Good computing skills and familiarity with a number of software packages e.g., MS Office, Excel
- Ability to remain calm under pressure
- Attention to detail
- Good understanding of and ability to demonstrate customer care
Knowledge
Essential criteria
- Computer literacy, Microsoft office
- General office and clerical procedures
- Understands confidentiality and data protection requirements of the post
Other Requirements
Essential criteria
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Nikki Ross
- Job title
- Head of Facilities
- Email address
- [email protected]
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