Job summary
- Main area
- Audiology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 360-B-5917
- Employer
- West Hertfordshire Teaching Hospitals NHS Trust
- Employer type
- NHS
- Site
- St Albans City Hospital
- Town
- St Albans
- Salary
- £24,008 - £25,553 pa inc HCA pro rata
- Salary period
- Yearly
- Closing
- 14/07/2024 23:59
Employer heading
![West Hertfordshire Teaching Hospitals NHS Trust logo](https://static.trac.jobs/employer-logos/681.png)
Band 3 - Audiology Secretary/Waiting List Coordinator
Band 3
Job overview
The Audiology Department has a vacancy for a part time Audiology Secretary/Waiting List Co-ordinator.
Working at St Albans City Hospital, the successful applicant will provide administrative services and support to the Audiology and Hearing Therapy Departments at West Hertfordshire Teaching Hospitals Trust.
Knowledge of secretarial or administrative procedures and systems, some of which are non-routine and previous NHS experience would be highly beneficial.
The candidate should be able to work flexibly within a friendly team.
Standard shift pattern:
20 hours/week, 5 hours per day, over 4 days on Monday, Tuesday, Thursday and Friday,
Main duties of the job
Maintaining waiting lists and appointing patients.
Answering a very busy phone.
Accepting, triaging, and logging referrals.
Using a specialised Patient Management system.
Dealing with queries from patients/carers by phone, email and writing.
Entering patient data onto spreadsheets.
Using good communication tactics when dealing with hard of hearing patients.
Working for our organisation
There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust!
Major redevelopment works are planned as part of the New Hospital Programme. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.
The trust has recently gained ‘teaching hospital’ status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.
We are a flexible working employer
At West Herts we recognise the importance of a good work life balance and the ability to work flexibly. We are delighted to offer a variety of flexible working options for all staff. Please check out our web page for more information.
https://www.westhertshospitals.nhs.uk/flexibleworking/
We encourage and welcome people with disabilities. If you need help, please ask.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for a full list of duties and details about the role.
Person specification
Education and qualifications
Essential criteria
- Good General Education
- GCSE English
Desirable criteria
- Computer Skills.
Experience
Essential criteria
- NHS experience or equivalent
- Working with the public.
Desirable criteria
- Knowledge of audiological terminology.
Knowledge
Essential criteria
- Auditbase (In house training
- RSA Level 2
- Office / Organizational skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Elaine Bond
- Job title
- Audiology Manager
- Email address
- [email protected]
- Telephone number
- 01727 897835
If you have problems applying, contact
- Address
-
Watford General Hospital
Vicarage Road
Watford
Hertfordshire
WD18 0HB
- Telephone
- 01442 365234
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