Job summary
- Main area
- Admin
- Grade
- Band 3
- Contract
- Permanent: and fixed term 12 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 367-UNPL-8387-B
- Employer
- Hertfordshire Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- 99 Waverley Road, St Albans, AL3 5TL
- Town
- St Albans
- Salary
- £22,816 - £24,336 per annum pro rata + 5% of basic salary (min £1,192 max £2,011)
- Salary period
- Yearly
- Closing
- 24/07/2024 23:59
Employer heading
SPA Referral Advisor
Band 3
Values Based Screener
At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.
http://hpft.recruitforvalues.com/
Job overview
We have a permanent position for an administrator based at our friendly Single Point of Access Service in St Albans!
You will manage all incoming communications including telephone, fax or letter and/or any other forms of communication.
You will use information systems to establish the urgent status of potential new referrals.
Your will manage day to day enquiries and requests for information.
You will work to agreed pathways and protocols to support the clinical advisors and Management team within the Department.
There will be a full training programme from an outstanding organisation and be fully supported in your training. We offer a full 8-12 week on site training program.
Vacancy may close early if sufficient candidates apply.
Main duties of the job
- To be the first point of contact for the service user or carer / relative, establishing the nature of the communication
- To answer all incoming telephone calls and direct them to appropriate clinician/practitioner across the organisation
- To identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician/practitioner
- To effectively manage incoming and outgoing post
- To establish priorities, work independently, and proceed with objectives with minimal supervision.
The Single Point of Access is a 24 hour a day, 365 days a year service and Referral Advisers will be expected to work a shift pattern to cover
Working for our organisation
We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission
Our family of over 4200 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Detailed job description and main responsibilities
- Will be responsible for inputting new referrals onto SPA data
- To provide information to callers in response to enquiries for information, accessing relevant electronic/web-based information
- To check the electronic patient systems to establish whether an individual is previously/already known and open to the
- To enter appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative
- To identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician/practitioner.
- To contribute to the continuous improvement of service provision by communicating service user
- To effectively manage incoming and outgoing
- To establish priorities, work independently, and proceed with objectives with minimal
For full details of the role and responsibilities for this vacancy please refer to the Job Description and Person Specification documents attached.
Previous Candidates Need not apply.
Person specification
Qualifcations
Essential criteria
- Good level of education GCSE s or equivalent including English Language
- Good level of numeracy
- NVQ 3 or equivalent experience or willing to work towards this qualification
Previous Experience
Essential criteria
- Knowledge and experience of working with those experiencing mental health and/or learning disability difficulties
- Be proficient in the use of computerised systems especially Word and Excel to a level to enable the production of a high standard of finished work
- The ability to organise and prioritise own workload within an agreed schedule of work and to work under pressure and within agreed timescales
Communication Skills
Essential criteria
- Ability to communicate effectively when under pressure
- Excellent communication skills when dealing with service users, relatives, carers and other outside agencies either by telephone/ letter or face to face
- Good customer care skills
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Sue Nolan
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 07887718506
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