Job summary
- Main area
- Forensic Medium Secure Unit Receptionist
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Shift to cover 24 hour rotation)
- Job ref
- 367-LD&F-8468
- Employer
- Hertfordshire Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Broadland Clinic
- Town
- Norwich
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 23/07/2024 08:00
Employer heading
Forensic Medium Secure Unit Receptionist
NHS AfC: Band 3
Values Based Screener
At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.
http://hpft.recruitforvalues.com/
Job overview
This is the perfect opportunity for someone seeking a unique role in a dynamic and rewarding environment where no two shifts are the same. Working hours involve shifts, including some nights, weekends and bank holidays.
Main duties of the job
The post holder will:
- Be an essential part of maintaining security at the service, including making sure all persons entering the service are approved to do so, checking ID and ensuring restricted items do not enter the service.
- Liaising with the wards and coordinating vehicle bookings, visits and leaves.
- Carry out reception duties for the Learning Disability Forensic Service. Greet and assist visitors appropriately, dealing with general enquiries.
- Please see attached job description for full details.
Working for our organisation
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 3,500 members of staff provide health and social care for over 400,000 people with mental ill-health, physical ill-health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, and medium- and low-secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service-users, their families and carers. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout.
Detailed job description and main responsibilities
Our Trust values are: Welcoming. Kind. Positive. Respectful. Professional. These values are at the core of who we are, everything we do, and how we do it!
Person specification
Qualifications
Essential criteria
- Basic IT skills, good literacy and numeracy
Desirable criteria
- RSA 2 Typing or equivalent
- NVQ2 in Business Administration or willingness to work towards
Experience
Essential criteria
- Experience of working in a person facing role
Desirable criteria
- Experience within a Health Service setting
- Previous general office/clerical experience
- Experience of working in a secure setting
Skills
Essential criteria
- Good interpersonal skills, the ability to observe confidentiality
- Ability to ensure staff and visitors feel welcomed
- Able to work unsupervised and also as part of a team.
- Ability to work shifts over a 24 hour period
- Full UK driving license and access to reliable transport
- Ability to multitask, prioritise and complete tasks with frequent interruptions
- Ability to deal with distressing or emotionally charged situations
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Chris Hobley
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 01603711132
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