Job summary
- Main area
- Radiotherapy Department
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 361-6324242-A
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Mount Vernon Cancer Centre
- Town
- Northwood
- Salary
- £22,816 - £24,336 per annum, plus 15% High Cost Area Supplement
- Salary period
- Yearly
- Closing
- 23/07/2024 23:59
- Interview date
- 26/07/2024
Employer heading
Patient Access Co-ordinator - Radiotherapy
NHS AfC: Band 3
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Patient Access Co-ordinator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
Mount Vernon Cancer Centre (MVCC) is one of Europe’s leading and largest cancer treatment centres. Clinical radiotherapy equipment comprises of six linear accelerators including five Truebeam units, image guidance technology and volumetric arc therapy (RapidArc) capabilities.
The Radiotherapy department is operational 7 days a week including bank holidays. External beam radiotherapy is routinely delivered between 8am-8pm Monday - Friday.
As a Patient Access Co-ordinator you will liaise closely with clinical and patient pathway access teams to ensure patients receive timely and appropriate appointments for outpatient and inpatient radiotherapy and chemotherapy treatment.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
You will act as a point of contact for queries relating to scheduling of patient appointments and co-ordination of patient treatment pathways. Ensure telephone calls, email correspondence are answered within the agreed time and in line with the departmental policy.
You will provide a professional and efficient point of contact for patients.
You will identify individual patient needs and co-ordinate support for patient attendance including accessibility, patient transport and interpreter services.
You will support scheduling of all patients appointments in line in with Trust and National waiting time targets.
Attend regular meetings with management and clinical teams to review capacity and support action to utilise clinical capacity
Assist in investigating any complaints or incidents that arise in relation to scheduled appointments.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.
We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.
In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,134 and a maximum payment of £5,436 per annum pro rata.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications/Training
Essential criteria
- NVQ level 3 GCSE English or equivalent
- GCSE Mathematics or equivalent
Desirable criteria
- Experience of working in health care
Previous Experience
Essential criteria
- Experience in customer service
Desirable criteria
- Experience in supporting cancer patients
Skills
Essential criteria
- Good interpersonal and communication skills
- Organisational ability
- Able to manage own time and prioritise tasks
- Good telephone manner
Knowledge
Essential criteria
- Basic keyboard skills
- Basic knowledge of computers
Desirable criteria
- Infection control
- Manual handling
Other Requirements
Essential criteria
- Able to work under pressure / within a stressful environment
- Ability to work flexible hours
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Daniel Megias
- Job title
- Head of Radiotherapy
- Email address
- [email protected]
- Telephone number
- 02038262627
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