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Job overview

An opportunity has arisen for a Reception/Outpatient Administrator to join the Trust's Community Mental Health Services Team, based in Hitchin. 

The successful candidate will contribute to the provision of a comprehensive, efficient and effective administrative service. They will support the team leaders and the clinical staff with day to day administration tasks, including booking clinic appointments, diary administration, room bookings and on-going database management. The role includes appointeeship monies/food vouchers for service users.  

To work alongside the current outpatient receptionist in dealing with service users and visitors to HPFT at front of house reception, on a daily basis.  The post holder will be required to work independently using their own initiative but be part of a larger admin team and provide support to the wider MDT on an ad-hoc basis, including procurement of goods for the unit and keeping check on stocks.

Applicants should be able to demonstrate the ability to work well within a team, prioritise and manage own workload and display initiative whilst maintaining a positive, professional and calm approach.

Applicants must demonstrate excellent IT skills, a good working knowledge of Microsoft Office applications and accurate typing is essential. This is a busy a varied role responsible for all aspects of administration and will involve face to face service user contact so good interpersonal skills are required.

Main duties of the job

Day to day administration tasks, including  booking SU clinic appointments, diary administration, room bookings and on-going database management (Paris).

The successful candidate will:

• be welcoming, professional and kind
• answer telephone ,screening and transferring calls 
• report faults and maintenance jobs to the helpdesks
• order stock
• order and maintain stationary and other items
• ensure reception is kept neat and tidy and welcoming environment for visitors to the service users, Staff, Contractors, Visitors, Carer's, Family members
• work as part of a team
• to relay confidential, sensitive information to colleagues and outside agencies, in person or on the telephone.

In return, we can offer you:

• leadership and management training opportunities
• 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)
• One of the UK's best pension schemes
• Comprehensive health and wellbeing services
• NHS Car Lease Scheme

Our staff survey results tell a story of highly engaged, motivated, passionate people working at HPFT. The survey has shown that staff overwhelmingly believe that their role makes a difference to service users, to the extent that HPFT had the best score nationally for this question.

Working for our organisation

We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission

Our family of over 3500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.